Disgusting company that makes huge profits out of animals suffering.
They mislead customers about policies and charge outrageous excess fees when your pet reaches a certain age. Any vet will tell you this company is a disgrace.
Never ever use this company.
Shame on you Equine and Livestock.
Have had a policy for my dog Madge with this company for over 10 years,
upgraded from “Silver” cover to “Gold” in January which increased vet fee cover to £5000. Sadly Madge had to be put to sleep last week following paralysis of her
rear legs (cause unknown) so I just called them to cancel the policy only to be told on top of the £85 policy excess I will have to pay 30% of the remainder of the vet bill due to it being a “senior dog policy” – they failed to inform me of this when I increased the cover and never sent me the policy – in addition no payment for death due to the cause not being accidental – actually cause was unknown. This company is disappointing and don’t deserve loyal customers or new ones come to that – buyer beware.
Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): +447774295172
I have finally managed to contact E&L after spending hours on the phone being told to call later by an answer machine. Their customer service is really lacking and the person on the phone was quite rude. They are obviously intent on putting customers off making a claim and their policies are not clear. I will be looking for another company for my renewal.
Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Pet Insurance
Value for moneyCustomer serviceNot RatedClarity of policy rulesNot RatedClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
I took out caravan insurance with E and L. When I changed my van after 7 months they would not move cover to new van.
Happy to offer an new policy .
Don’t touch them there enquiry lines lines are always busy and after normal rubbish that you have to pay to listen to you get a message, “connecting to an operator” then an engaged tone then a message saying operator no xxx is engages we cannot help you.
Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Caravan
My insurance with E&L cost £35 per month, which I thought gave me vets cover of up to £5k. However, when it came to making a claim on my horse, I found out that I was on a much lower level of cover of £1,600 which I hadn’t been told about. Fortunately, the vets bill came in at £1,000 so I assumed I would be covered but of that £100 was for stabling and £175 was the excess so overall E&L said they would only pay £725. They then challenged the cause of the horse getting injured (which had been lameness). My experience shows that they do not want to accept any risk for their money.
Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Pet
Disgusting company that makes huge profits out of animals suffering.
They mislead customers about policies and charge outrageous excess fees when your pet reaches a certain age. Any vet will tell you this company is a disgrace.
Never ever use this company.
Shame on you Equine and Livestock.
Have had a policy for my dog Madge with this company for over 10 years,
upgraded from “Silver” cover to “Gold” in January which increased vet fee cover to £5000. Sadly Madge had to be put to sleep last week following paralysis of her
rear legs (cause unknown) so I just called them to cancel the policy only to be told on top of the £85 policy excess I will have to pay 30% of the remainder of the vet bill due to it being a “senior dog policy” – they failed to inform me of this when I increased the cover and never sent me the policy – in addition no payment for death due to the cause not being accidental – actually cause was unknown. This company is disappointing and don’t deserve loyal customers or new ones come to that – buyer beware.
I have finally managed to contact E&L after spending hours on the phone being told to call later by an answer machine. Their customer service is really lacking and the person on the phone was quite rude. They are obviously intent on putting customers off making a claim and their policies are not clear. I will be looking for another company for my renewal.
I took out caravan insurance with E and L. When I changed my van after 7 months they would not move cover to new van.
Happy to offer an new policy .
Don’t touch them there enquiry lines lines are always busy and after normal rubbish that you have to pay to listen to you get a message, “connecting to an operator” then an engaged tone then a message saying operator no xxx is engages we cannot help you.
My insurance with E&L cost £35 per month, which I thought gave me vets cover of up to £5k. However, when it came to making a claim on my horse, I found out that I was on a much lower level of cover of £1,600 which I hadn’t been told about. Fortunately, the vets bill came in at £1,000 so I assumed I would be covered but of that £100 was for stabling and £175 was the excess so overall E&L said they would only pay £725. They then challenged the cause of the horse getting injured (which had been lameness). My experience shows that they do not want to accept any risk for their money.