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Direct Accident Management



 
 
 
 
 
 
 

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30 Reviews of Direct Accident Management

  1. Jason P

    I was recommended to Accident Direct from a local car garage where someone I know had a door panel beated and repaired.

    The garages work together with Direct Line, I am sure there is some kind of kick back – they assure you not to worry about anything including costs, then then lumber you with a car hire at an extortion rate – mine was around £300 A DAY…yes a A DAY!!….the same car was worth in the region of £15,000….my courtesy car bill amounted to about £8,000 in total….

    Armstrongs solicitors then got involved requesting for bank statements, employer info, credit cards etc….why was this not mentioned initially?

    Now they are claiming that if I don’t provide statements I am liable for their costs and the courtesy car!

    stay away at all costs….any decent reviews on here I would question as this should be a regulated service, but unfortunately feels like a scam that is still in process.

    I wish I had read a review like my own before engaging with such rogues.

    6 people found this review helpful.
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  2. Karl HT

    Utterly incompetent. This company wasted many hours of my time on the phone providing details then didn’t take my claim forward without properly explaining why.

    2 people found this review helpful.
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  3. nathan tomlinson

    Always great to deal with. They make insurance claims alot easyier for us as a repairer to process.

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  4. Aaron

    Been in one of these situations for 6 months
    After reading all this I am terrified
    I have been hit by a driver who has since had his policy null and voided,
    And now I’m stuck
    I have the hire car that I’m stuck in
    And they are now telling me to claim through my insurance
    I’ve got a horrible feeling I’m going to be stuck with the bill

  5. Ari Levi

    I have used the DAMS services and thought the process was seamless I got in contact with there friendly customer service team who helped every step of the way
    I got a new Mercedes e class and was very happy with the fleet department who dropped it off at my home address at an organised time convient to me
    No excess to pay not affected my insurance as it was a non fault and they took care of my personal injury

    Would highly recommend

    A Levi

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  6. Charles Smith

    Value for money scores highly as I did not have to pay a penny and in fact they saved me £500 which I would have paid in excess if I’d gone through my insurance!

    From start to finish I felt I was in good hands. I was put in a new car (better than my own if I’m honest) and they let me use the garage my family has used for years. My insurance threatened to increase my excess unless I used there own repair centre so it was a no brainer for me.

    I would def recommend going through direct accident as an alternative to using your insurance company who only seem to want to do what suits them – can’t believe some of the reviews on here are about the same company.

    3 people found this review helpful.
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  7. John Cookley

    My car was hit by a local authority bus causing damage that was uneconomical to repair. I called Direct Accident who were fab, sorted out everything really efficiently. Easy to get through to. Surprised by some of these reviews as whole process was easy and supportive. Would use again and recommend.

    3 people found this review helpful.
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  8. Mike Sealey

    Did anything happen from this? I am in the same boat as everyone else here and have had numerous arguments with Direct Accident Management and Armstrong. Now I have a court date which I am fuming about and am getting sick of all the stress of it all.

    I’m heading to citizens advice today because – especially after reading these comments – I’m not letting them get away with this. I wonder how many people they’ve done this to over the years. How are they getting away with this?

  9. paul bevan

    Absolutely awful company to deal with. I was duped by a garage that bodged my vehicle repair, then D.A.M refused to follow it up and told me there was nothing they could do!! Avoid at all costs!!

    3 people found this review helpful.
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  10. Simon Bowder

    Looks like we are all in the same position! We had a no fault claim and now somehow Armstong are involved. Has anyone been in the situation where Armstong have taken the insurance company you are claiming off to court? Apparently as of a letter this morning we are taking Admiral to court on behalf of Accident Direct to receive their rediculous hire car costs. We’ll be talking to them on Monday morning, it’s the first we jave heard of it. I’d be interested to know if anyone has got this far with Armstong!

  11. bob

    I too am in the same situation as most of you.

    My car got hit whilst I was at University but luckily, the guy left his contact number and stuff. A garage recommended me DAM so I listened as I’d never been in this situation before.

    As said, they came and gave me a car the very next day even though I told them I was a student, have no job and can’t afford to pay. They told me not to worry and said I won’t ever be charged a penny no matter what..

    Over 2 months later, they finally sorted my claim out and I got £2000 which was the cost of my car. Told me it was over and done with but after 2 months, they also started harrassing me for bank/financial details, etc… If not, I owe them £23,500???? Horrible company, hope no one makes the same mistake I did and deals with them.

  12. Marie

    Amazing company from start to finish.
    Had an accident and they covered it all.
    Car replacement, fixed car and no claims on my insurance.
    Highly recommend.

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  13. Sam mun

    The worst company I have dealt with!

    I had an accident in which I was injured and the driver stopped then drove off after I called the police. I managed to go to police to claim all of this and report the gentleman leaving the scene of an accident and upon phone direct insurance I was told all will be ok as i gave a name licence plate as that’s all i had received before the other driver leaving. Also sent through images to help with the claim. I get a call a few days later and i am told “we will not be able to carry on with your claim because the driver drove off and he did not admit fault so we can not get the information from the third party company you can always claim through your own insurance”

    What are claim companies good for id you cant even use the information I gave?

  14. Doris

    I had a no fault accident in March and was asked to get quotes the garage I went with said these were a good company to go with as everything is sorted out for you.
    I rang them and they said it was fine i would get a hire car and everything would be claimed from the other party, I picked up the hire car and my car was fixed it took them 18 days ???? for a door replacement .
    Now I am getting hounded by direct accident management too for my financial details to claim from the other party, I am petrified am not sleeping and worried beyond beleif
    Do I have to give them my details? there are no answers on here and the more I read the more worried I am getting.
    I had a call from their legal department and he said that I would not have to pay anything but when I asked why they needed my account details they said to show you couldnt have payed for a hire car, I told them I could have but you said it would all be sorted through the insurance.
    I do not know what to do I am worried sick .

    11 people found this review helpful.
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  15. Richard

    I had a van go into side of my car causing minor damage which was all sorted in a couple of weeks under the van drivers insurance and I had a courtesy car through my insurance. When the garage who repaired my car dropped it back off someone went into the back of it while it was still in possession of the people from the garage as I was over the other side of town when they came to return my car.

    The garage insisted they would sort it through their insurance and Direct Accident Management came round to assess the damage of the car and take it away. I signed a few bits of paper there was no contract on anything saying about hire costs just that the damage report was right and I would have a car to use whilst mine was being repaired, no small print or anything about costs etc. The damage was only minor and it took them 6 weeks to repair something that should of taken a week anywhere else which was a bit strange and annoying.

    Ever since I have got my car back they have been harassing me with letters and phone calls for the past year asking for access to my bank detail,statements, credit card statements and any investments I have to see if I can afford to pay a £3800 bill for the hire of a vehicle while mine was being repaired. Now its didn’t go through my insurance for a start it went through the garages. And the solicitors that apparently Direct Accident Management have appointed for me which is Armstrong’s in Liverpool I never needed or wanted. Direct Accident Management won’t leave me alone I have told them my financial documents will not be disclosed to them (I’m in debt anyway so no chance of getting anything anyway) yet they keep on and keep saying about court and that my solicitor will be dealing with it, like I said before I have no agreement at all with Armstrong’s solicitors and never will have. Don’t use Direct accident management its one big scam.

    10 people found this review helpful.
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  16. lunty74

    I had a non fault accident a car doing a R/H turn clipped my motorbike back wheel only slight damage I thought ..I called my insurance company Bennets who where not interested at all and I had to claim from his insurers being only 3rd party insurance for my bike after a week and a half waiting to be contacted. I’d discovered my bike was badly damaged so took it to a repair shop who gave me Direct Accident Management’s card. I telephoned them on a Monday had a brand new er6n on Wednesday (my gpz500 cost me £550 to buy and I’d spent another £700 on top of that to get it up to scratch). I was offered £500 for the write off + £25 to buy bike back as scrap,which I di. ..
    BUT.. Im no where near happy about the engineers value of my bike ..I have a few years of engineering under my belt ..so I know what im talking about . I went for a medical today and the doc will put a course of physio as a recommendation ….I’m happy with Direct Accident Management but will hold my recommendation on Armstrong till I know what the final outcome is.

    RIGHT you need to give a financial statement of your earnings as it’s now law due to a court case in 2013 where if you have enough money to buy another vehicle or rent it you have to do it, otherwise the insurers have the right to legally not give you a penny, then you are liable for the rental charges to Armstrong / Direct Accident Management.

    3 people found this review helpful.
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  17. Kay Williams

    I read with some concerns of many of the reviews below, I too was in the same position as many of the reviews, unfortunately I am a realist and very street wise and understand that in life you don’t get anything for free.

    When I was in a distressing situation, without my car and with serious injuries I was grateful to Direct Accident for coming to my rescue. I think most people forget once they are back on the road and are physically on the mend just how difficult it would have been to deal with an insurance company and lose your no claims regardless of who’s fault it was… Even more so coming up with the money to get to and from work etc whilst the two insurance companies fight over who’s fault it was?? I didn’t get involved in any of that…. Direct Accident did it for me.

    I am assuming that this positive review wont be shown…

    5 people found this review helpful.
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  18. Al Kay

    My son ran into them a couple of years ago after his month-old moped was hit by a driver causing minor damage. The perfectly functioning machine was written off and later bought by the garage for a hundred pounds. Thousands of pounds were (collected) from the insurance company of the defaulting driver for legal costs, replacement hire costs, assessment, the cost of the bike, insurance etc… These costs were then deducted as client fees leaving just over a hundred pounds for the bike owner.

    They are still harassing him with a frequent bombardment of letters for his financial details – 2 years after the issue was settled.

    .

  19. Al

    I am having a similar experience with this network…..as below for my non fault incident. I think everyone is in on it mechanic, agent, solicitors, car hire company etc… will never go through any other accident claim except direct through my insurance. £10k to rent a car for a month and now asking for bank statements and payslips etc… so they can make money off me. Sickening. No wonder insurance premiums are astronomical this must be stopped.

    11 people found this review helpful.
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  20. jack king

    I was advised by a very good friend of mine to go with them after having my motorcycle written off,i was in a very bad state medically. all I can say is even tho arm strong solicitors were very slow and asked all the personal bank statements like everyone else, I gave them all in one go with all my wage slips for loss of earning and all that rubbish. then they set me up a private medical aswell to get evulated for medical compensation. after having to go thru all the very personal documents for them,i was happy to give them just so I knew it was all sorted. they then sent all the whole file that they had made up for my case and it was over 50 pages long and very in depth.

    oh and as for the figures wise the higher charges was 228 days on their hire bike at a total of £38,000 –
    my vehicle value (payed out at 220 days) £2,750 –
    my gear £1,750 –
    loss of earnings at £8,500
    my medical is still incomplete, waiting for another medical but expected to be over £10,000
    then a few over things

    if you do what these guys need then its just a matter of time and patience.

    5 people found this review helpful.
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  21. Aimee Virtue

    I had a non fault accident in march this year, and i also got giving the number of direct accident as my vehicle was written off , i had the hire car for 12 weeks then received a cheque of the worth of my vehicle.
    I’m currently perusing a claim with Armstrong solicitors which is so stressful as they don’t keep you updated its been 10 months and i still haven’t been paid out,
    i called them this morning to say my two passengers have both received there money but not me its enough to go through suffering the pain and stress to have had an accident but they are really not a good company, i didn’t have problems with direct accident its Armstrong id advise not to go with them!!

    4 people found this review helpful.
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  22. Sue Turner

    I am currently going through the same problems as all those below, I have refused to send my financial details to Direct Accident Management and I have never given authoristion to Armstrong Solicitor to act on behalf. Would be interested as to how the cases below have been resolved, as I am at my witts end as to what to do next, I did send my bank statement to them but with the recipients name blacked out. They rang me to say this was not admissable in court as I may have brought a car during the time I had the hire car (2 weeks – charges of £2500!!!). Complete rip off. DO NOT EVER use this company in any circumstances.

    7 people found this review helpful.
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  23. Anita

    DO NOT DO IT!!!

    Absolutely awful company who are completely misleading with a complete lack of transparency. Someone else damaged my car and I was told direct accident will deal with the claim for me, quickly. However, I’ve been made to provide all my financial statements for every bank account. They then ask to clarify and justify each statement and it has been 6 months and I receive a letter from them, every week to help solve the claim. Save yourself the hassle and don’t go with them.

    12 people found this review helpful.
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  24. Nicola

    I too am in the middle of one of these nightmare claims!!

    Again was involved in a non fault claim, was told by the garage and the person who hit my car to speak with this company to sort everything out. My car was still fine to drive, but they insisted that I used a hire car, telling me that my own insurance would be invalid should I be involved in another accident before my car was repaired. I stupidly agreed!! They delivered me a hire car, when my car was repaired I called them to collect hire car which took them a further 5 days. At no point was I asked to pay hire costs or whether I could afford such costs.
    2months on I’m being harrassed for bank statements wage slips etc.

    I seriously regret having any dealings with this company, and it’s just an on going headache!!

  25. Maisy

    I can’t believe this is happening to me too. It has been really useful to read your posts here so thank you for sharing your own experiences…

    I too had an accident without fault on a Vespa and was told by my mechanic to call Mcams / Direct Accident Management as they would simply deal with the insurance companies with no hassle and give me a loan bike for the duration of the process until payment. This did occur and now I am sitting with new communication from both ‘my independent lawyer’ and also DAM to the effect of producing 3 months financial records in order to compete my claim.

    Having read your posts I have not had any further communication with the companies as I am independently seeking legal advice from the Citizens advice bureau HOWEVER, it would be so unbelievably useful if anyone here could please explain the outcome of any of the situations and what you did…??

    I am outraged and deeply upset that this is allowed to go on; this has been of no financial benefit to myself and I was simply coerced into signing the agreements on the back of being misled by both the garage but more importantly DAM. I was definitely in no fit state to sign the paperwork although did so as was told repeatedly that they would recover the money front he third party insurance company and not to worry. The story goes on as you all know…

    Many many thanks for any advice and information you could continue to share.

  26. theresa

    I am so glad that I am not the only person this has happened to as I thought I was going mad racking my brains to justify why a random company are demanding 6 months full financial details for a case that happened over a year ago! I too am now being threatened with a £9000 hire car bill unless I supply these details. Why would a hire car cost £9000! This is crazy and surely fraud as they purposely took months to sort out a repair which lead to my car being written off. Should of taken 2 days to work out it was written off not 2 months. Please people stay well clear of this company, its really not worth it and innocent people are being ripped off here! What a disgusting company to abuse people in a bad situation, more must be done to stop them doing this!!!

    38 people found this review helpful.
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  27. Sara

    We had a no fault accident about 12 months ago and when we were at the repair garage, we were referred to Direct Accident Management. On contacting them, we were told that all of the hire car charges would be paid for and that we would need to take out an “ordinary” hire car agreement with them and they would claim the money back from the insurance company. When the car was dropped off, we were urged to sign it & even though it was long document, we didn’t read it in detail. Our repairs ended up taking a long time and (about 3 months) and then the hire car was collected. We thought this would be end of the matter, but then 6 months later we began getting chased by a company called Armstrong Solicitors who have been sending letters for us to sign and asking for extremely personal financial information such as bank statements and savings accounts. We have provided some of this, but feel uncomfortable providing the rest, but are now receiving phone calls virtually every day from Armstrong hassling us. When we first contacted Direct Accident Management, at no point did they outline the process or tell us we would have to deal with their solicitors or provide confidential financial information for them to make the claim – they said it was just a normal hire car agreement and that it was easy for them to get money back from the other person’s insurance (as it was a no fault accident). To make matters worse, we are now being told it we don’t provide the reams of financial information we will be liable for the hire charges that run into tens of thousands of pounds (I have no idea how it can be that much!). I would never use this company again.

    49 people found this review helpful.
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  28. Katrina Thruston

    Had a no fault accident on Friday 23/8 car was parked and coach hit car went to garage for quote and was referred to direct accident management. Hire car was delivered on sat 24/8 – husband looked on net and we did not like what we saw called direct accident and verbally cancelled agreement was told that hire vehicle will be collected on Sunday 25/8 and no charges will be applied as within 7 day opt out period. Writing this review to give us extra leverage should we fall in to the nightmare stories described on net and end up going to court. Hope they do collect car on Sunday but not confident that this will not escalate in to a nightmare, will update our experience on how direct accident conduct their business from here onward.

    Update on review submitted on 2013/08/26 at 4:32 pm

    Hire Car was collected on Sunday as promised and contract cancelled. I am happy with Direct Accident Management conduct thus far but only time will tell if this is the end of the matter. I will update if I have any problems in the comming weeks.

  29. darren

    We were given direct accident management’s number by a repair garage after going to them for a quote. We also had an accident which was not our fault as someone went up the back of our car. The guy who crashed into us initially said he didn’t want to go through insurance as he was a young driver and it would be too costly for him. We sympathised with his position and gave him a chance to pay for the work. He eventually stopped answering his phone, so I went to his home address to try to resolve the matter. He then informed me that he had no insurance. We reported it to the police and they did a trace on the number plate and found that he was insured on a policy. They advised there was nothing they could do as it was a civil matter. We then contacted direct accident management who said they could sort out the repair and that we don’t need to inform our insurance as they would claim the money from the other side. They sent an assessor to look at the car and booked at it for repair. We were also told that we were entitled to a hire car and the cost would be claimed from the other side. I assumed that they already had authority from the other parties insurance for the repair and hire.

    Several months after the repair was completed we received the same letter as other reviewer requesting our bank details etc. We provided this and have now received a letter asking us to explain why we couldn’t afford to pay for car hire etc. It was at this point that we realised that they are trying to claim over £4000 for a two week car hire whilst the car was being repaired. The repair itself cost less than half of this.

    They appear to be a very sneaky company, misleading you so that you believe they have your best interests at heart. Charging extortionate prices for car hire without even informing you first, or giving you the choice to hire from a different company. Stay well clear of this company!!

    46 people found this review helpful.
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  30. Jane Green

    My car was written off when left parked outside my house with the other person accepting full responsibility. When I contacted my insurance company, they said my cover allowed hire car cover but it might be limited by time and as the claim was being accepted by the other person’s insurance and as I used my car for work I was concerned that this would not cover me until payment. A friend of mine suggested I try a claims management company (although not this one – this company’s number came up when I typed in the other company – I was unaware of this until later). I called them for more information as I didn’t know how their system worked and they explained that they provide me with a hire company until 1 week after the cheque is in my bank from my claim. They said it would be a new car and the same type as my own car (an estate car). I was told just to let my insurance company know that they would be dealing with it and that they would claim the money back from the other person’s insurance – and that as the woman immediately admitted liability there would be no problem with them getting payment from the insurance company. I told my insurance company as instructed and the following day Direct Accident Management were supposed to drop off the car – they failed to turn up so they arranged to drop the following day. As part of my job I have hired many cars in the past and my first alarm bells rang when the two guys from Direct Accident Management turned up. First they handed me the thickest and most confusing contract I have ever seen. In fact it was so long that I refused to sign it to begin with despite them telling me it was all standard hire agreement and I didn’t need to read it as they were in a hurry. As I started to read the agreement I noted some very unusual terms – things like a solicitor would be acting on my behalf to claim damages and injuries. I explained I wasn’t even in the car so wouldn’t be needing this service and that everything would be dealt with by my insurance company. I was told to just sign the contract but I asked for this and a large number of other bits of odd wording to be removed and several other changes to be made. They were unhappy and again told me I had to sign as written. I refused so they called their office and spoke to their boss for about 20 minutes. After much discussion, they finally agreed to let me make a number of changes which I did and signed as such – also making note at the end that I had made changes. Something about them made me very suspicious but I couldn’t see where the problem could be. I thought it was that they were going to try to claim further damages but thought I closed off that avenue so I photocopied all paper work and they finally gave me the keys to the car. They also wanted to take photos of me next to the car – which again seemed odd and I refused to do this too. Anyway the claim did take longer to settle as my insurance company tried to make me settle for less than the claim amount so there was some back and forth – eventually after 6 weeks they paid and 1 week later the car was picked up. A few weeks later I received a letter from a solictitors called Armstrongs (who I had never heard of) asking for me to instruct them and to sign more paper work in connection with the car hire. As the claim had already been settled I assumed it was unrelated or in error and threw the letter away. Several months later I received a second letter from the same solicitors asking for bank statements, and asking me to say I was too poor to be able to afford a hire car. Now I’m not the richest person in the world – my car was only worth £4k but no-one had asked me about my financial situation when the claims company offered to give me a car and nobody said that I would have any responsibility to the claims company or be responsible for paying for the hire car (I was told the insurance company would be paying). I sent the letter back with an explanation that as I didn’t know who Armstrongs were (I’ve since looked them up and seen that they are a Liverpool solicitors) that I would not be sending bank statements or give them access to my bank and asked them to stop writing to me. I heard nothing for several months and then while I was on holiday in Vietnam, Armstrong’s Solicitors kept calling – costing me a fortune. Again I asked them to stop calling. Two weeks ago they sent me a letter saying they had taken a court case out in my name against the person who had smashed into me. I couldn’t believe it – it was a year ago – the woman admitted it and the claim had been through the insurance companies and they had agreed to pay for a hire car. What they might not have agreed to pay was £11k+ for a hire car that the claims company is trying to get. This is nearly three times what I got paid as a write-off for my car. I don’t want to take this woman to court! At no point have I instructed Armstrongs to act on my behalf! It was a simple insurance claim and Direct Accident Management are turning this into a nightmare! I called them and asked them to explain who they were and what were they playing at and they tried to say this had all been explained to me when the car was dropped off (which it wasn’t). To make matters worse, when I looked over their most recent paperwork it was not even close to what I signed (the page they had with my signature had been added to the top with a contract I’v’e never seen before behind it). On the phone I asked Armstrongs if they had my paperwork there and they said yes so I asked if it had any changes and they said no. I have a copy with changes. I told them again I didn’t want anything to do with them or to go to court and to desist with anything further in my name and I was told if I didn’t go to court they could claim all the £11k from me together with their additional costs – they told me a senior partner would be calling me within 24 hours but that was a week ago and I’ve heard nothing. I don’t know where the court case is and and what Armstongs expect from me but obviously I am furious and am being lied to by the claims company and pressured by Armstong’s (particularly as they are asking me to say in legal documents that I can’t afford a hire car and to sign paperwork with other statements I don’t agree with ). I will obviously fight them and don’t intend to pay a penny but will keep you posted with outcome…

    Posted by Paul ~ August 16th, 2013 at 7:28 pm

    Hello, I am starting to go through a similar process right now e.g. no fault claim, car provided and now Direct Accident asking for financial statements etc. I phoned them today and they (and their solicitors Armstrong’s) assured me it was standard stuff before they settled but I would be very interested to know how these two cases have turned out. Jane and Darren – any updates?

    Posted by Jane ~ September 15th, 2013 at 1:28 pm

    In reply to the request for an update, I still haven’t heard from Armstong Solicitors if this case has been resolved.

    30 people found this review helpful.
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