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vodafone insurance



 
 
 
 
 
 
 

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2 Reviews of Vodafone Insurance

  1. Antonia

    Lovely to see Vodafone taking so much time on their F1 sponsorships but beware if you actually want the company to offer a mobile phone service then they don’t care!!! Do not bother with Vodafone Business Insurance it is a waste of time. Orange offer immediate replacement if the phone is broken. Vodafone have taken two weeks to sort out my broken phone and have pushed me from pillar to post in trying to get a simple answer. Customer Service has been a major fail. Where other companies say “No Problem Sir/Madam” Vodafone seems to have a policy of the “customers is always in the wrong” and they seem to try to cut corners and offer the poorest service the can get away with. The insurance is run by an external company who have no procedure for complaints – apparently. The repairs are done – guess what – by an external company who you cannot speak with. If Lewis Hamilton got this sort of service he wouldn’t get out of the pits. Perhaps if you spent more time on your customers and less time patting the back of your own marketing department then your reputation would be a little better than it is. All I can say is I am off to Orange as soon as I can leave this contract.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Phone
    4 people found this review helpful.
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  2. Samantha Williams

    Very great service, all sorted over the phone with in minutes. Phone was not repairable so was replaced for a new phone. Vodafone staff could not have been more helpful. Would highly recommend

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Mobile phone
    5 people found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingSpeed of claims resolutionInsurance Company Ranking