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RAC Insurance

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Value for money
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5 Reviews of RAC Insurance

  1. Mr Bailey

    My brother in law passed away, RAC Insurance automatically renewed his insurance policy, were unable to make collect DD payments but still accrued a debt which they sold to another company. On informing RAC, customer services, giving them correct answers to their data protection questions, RAC were then rude and unhelpful. They refused to answer any questions about their procedures and give any contact details. The debt collection agency, CARS, were very helpful, polite and resolved the matter very quickly. Automatic policy renewal should be illegal. It is illegal to sell on a debt belong to a deceased person. I suspect that this is the reason RAC were unhelpful and consequently rude and insensitive.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
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    Value for moneyNot RatedCustomer serviceClarity of policy rulesNot RatedClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  2. Alex

    Just received an email that for a missed payment due to other payments taken from my account I will be charged a hefty £25,and my insurance for a month is £29.Are you kidding me? A rip off, which sadly won’t realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55.Right now I would love to speak to the Head of the insurance! I don’t recommend RAC and you should be ware if you are thinking of buying insurance off them of the small print.

  3. gary cornes

    long term, low risk members with low claim history seem to be disadvantaged when it comes to premium charged. Surely an attractive ‘no claim bonus’ would encourage loyalty and discourage “shopping around for a better deal”

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): home & contents
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingSpeed of claims resolutionInsurance Company Ranking
  4. wayne faulkner

    When receiving my motor vehicle renewal notification ,I rang other companies to check against the RAC .To my horror I found $100.00 difference between them and the RAC .I rang the RAC ,who would not match the other company and in my view the person who I spoke to more or less said not his problem , and I advised I would cancel the RAC , to which I have done ,Was with the RAC years ago ,but will not return to them ever again , and the hide of the RAC to ask for feed back is galling .

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingSpeed of claims resolutionInsurance Company Ranking
  5. Berecz

    My wife and I relocated from Port hedland to Toodyay when we attempted to change our policy address it was refused as we live on ten acres. The RAC has rung us four times asking why we have not insured with you obviously they are not talking in the insurance dept.
    The letter we received informing us the policy has lapsed and is now cancelled finished of by saying: We hope you will consider us for your insurance needs in the future.
    What do you think. Frank Berecz.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Contents & personal valuables