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Prudential Insurance

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1 Review of Prudential Insurance

  1. m harmston

    When we first contacted the company after a burst pipe they were very helpful and told us to go ahead with repairs and redecorating and to submit our claim including the cost for the plumbing and electrics. The cost came to over £1000 and after a couple of weeks without any reply from the company we again contacted them and they said because the cost had gone over £1000 they were sending out a representative to check out our claim.We said that has we had been told to go ahead with our repairs there would not be a lot to see. Fortunately we had not taken all water damaged goods to the tip so at least they would be able to assess them.The assessor came and to be fair was very helpful,she took photos of the damaged goods,checked the room that had been redecorated and we were then paid out in full.Because of the delays this took a lot longer than it should have done and it made you feel has though they did not believe our claim even though we kept costs down by doing a lot of the work ourselves.

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