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Diamond Insurance

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14 Reviews of Diamond

  1. Albert Bull

    Driving for 57 years accident blame free. Using comparison site found slightly cheaper insurance at Diamond/Admirable. Checked to see if the cover offered covered me to drive other peoples cars (DOC). Diamond said yes it does. When I came to implement the policy I rechecked that I was covered for DOC. Diamond replied, “NO, because you are retired”. Even the staff do not know what the terms are it seems. Complained to Diamond/Admirable that this was viewed as indirect discrimination of the elderly, because in the Country the vast majority of retired people retire at 60-65, I retired at 55.
    They stated that retirement is not age related, an odd term, as it is fact that 99% of retired people are elderly. Spent my “cash” back at Tesco, who have always offered me DOC cover, so lost business to Diamond Admirable.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): CAR
  2. Terry

    I reported damage to my car in which no other vehicle or person was involved ( I was informed you need to tell your insurance about any incident even if you don’t make a claim)
    I repaired my car at my own cost and thought no more of it.
    Recently they phone to offer me another years cover and had doubled my insurance to around £520!

    How can they possibly justify increasing my insurance when I made no claim and have over 40 years clean licence?

    They then try to offer me an £80 discount to sweeten the blow, what a joke.
    This has obviously annoyed and disgusted me hence this review to warn others.

    I did check into reporting damage even though no one else was involved and yes, the information I have obtained does advise you to inform your insurer.

    It took me less than 10 minutes to get a much better quote with extras included from an insurance company who are not rated the worst out of 40 companies in 2013 Telegraph review.
    From the reviews I have read recently it’s now 4 years since that review and Diamond have not improved.

    My new insurance company have no issues at all with my non claim damage and gave me better cover which included breakdown for half the quote of Diamond at Around £250.

    This company seem to be looking for any excuse to get more money out you and are hoping you won’t bother looking elsewhere else for a better quote.
    My advice is LOOK!

    Diamond will be my last choice in future (along with their 2 other sister insurance companies).

    I also notice Diamond are one of the few insurance companies to ask if you have completed a speed awareness course even though you are informed at the course that it is not a conviction or points on your licence so your insurance company doesn’t need to know.
    This is obviously yet another way to bleed more money out of you.
    Shop around, there are plenty of insurance companies to choose from.
    BEWARE!!!!!!!!!!!!!!

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  3. Natalie

    Terrible.

    A hire car bumped into my side, one month into my policy. Renewal is next week, they STILL haven’t fixed my car or given me any compensation instead as it is now sold. All that has happened is I am now walking away without my no claims bonus, as they told me it could stay open pending for up to six years? They did absolutely nothing, just fobbed me off every time I made contact.

    Renewal price has gone up and to top it off, just looked at my renewal documents and I never had my one year no claims bonus included to my policy a year ago, so have been paying extra all year and they won’t reimburse.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
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  4. MICHAEL L PRYKE

    Renewal notification has come through, but jumped 30% and their “auto renewal ‘ and difficult to get hold of. Just cancelled my credit card so that”ll stop em from grabbing my hard earned ‘without permission”. auto renewal is a license to steal money from customers, it should be outlawed. Bump up your insurance, then don’t even discuss why, very unprofessional outfit.

  5. Joanne

    Diamond car insurance AVOID – I think i have insured with the worst insurance company constant chasing to see policy details, website not working, concerned as have contacted by phone several occassions at expensive call rate, they kept saying they will post policy and certificate still not received really unhappy with Diamond and very disappointing service. Frustrated cannot check policy details online and really poor company avoid.

  6. Amy Howard

    I was unfortunate to be in a collision when I was not long being a diamond customer. From the initial phone call before I had even finished giving an account the claims handler said it was my fault! I tried again to finish what I was saying but the person on the other end of the line was just rude obnoxious and just kept interrupting me.
    I informed them there was witness in my car and straight away they were dismissive saying that my witness would be biased. I also informed them that ther would also be CCTV supporting my account and gave them the details of where this was, again they were very dismissive saying they would just settle as it would be easier!
    I provided a detailed written account including pictures from the scene of the collision and disputed the account of a few words given by the other party. I again stressed the CCTV and the witness would support this. Yet again they told me it’s not worth fighting it and they would just settle!
    I requested full details of all documentation from both garages who had repaired the damage and also the other persons account so I could pass it to an independent collision investigator. This was only forthcoming after some persistent, but even then all they sent was a single document! I again complained threatening them with the financial ombudsmen and also legal action if they did not provide what I requested. I also submitted a complaint to the appropriate department with the Admiral group as per the Obundsmans recommendation.
    What was shocking upon receiving he garage repair bills was how much was repaired on both cars and charged to diamond even though a five year old child would be able to tell that it would be impossible to attribute some damage to the accident!
    Eventually I heard back from their complaints department saying that the agreed with the claims investigator and as a gesture of goodwill they wouldn’t change my now claims discount. This again proved that the complaints department did not look at my case because I had protected no claims anyway.
    Diamond might be cheap but don’t expect anything from them they will just take your money and leave you high and dry if there is a slight challenge to a collision, they are complete amateurs just wanting to take your money.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
    4 people found this review helpful.
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  7. Anna Fira

    The way they are dealing with claims is totally wrong they just pay off ppl so they can go away no proof no nothing no investigation….. wrong…totally wrong!

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): motor
    1 person found this review helpful.
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  8. Sophie May

    I have been with Diamond for over a year, and even renewed. When I renewed I gave all correct bank details again, as they needed it. However we saw that the payments were not being taken, we rung up and Diamond said it was their fault. They said ring back if it is not taken out again. We rung back as it still was not taken, no fault of ours nor the bank. So time went on, I assumed the money went for it, and April’s month got taken out fine, only two days later I had an email off them requesting the total balance to pay by 28th April. We rung to try and sort it, and to say it is not our fault, we just want to pay the month off that would not go out. They were having none of it, after a load of phone calls, emails, they requested proof that the money was in my account.I emailed my statement over to prove, to ring them a few days later for them to say no, so basically I wasted my time emailing them the proof that the money was in my account and that there was no attempt of them taking it out on my statement. The only choice they gave us was to pay the balance off, money I dont have right now, hence the monthly payments. The other option was to pay a cancellation fee and the money owed from March (the one I am trying to pay). Their service is awful, how they are treating me is awful – I have been with them for over a yar, and had no problems. I feel they are punishing me for nothing. I had the proof, I sent it as requested, they should be ashamed of themselves. So now i am having the stress of finding a new company which is more expensive, and without driving without insurance inbetween the change. I hope they are happy with how they have treated a loyal customer. I would recommend anyone to stay away from them, as by the looks of it as soon as a problem arises they blame you and punish you.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
    4 people found this review helpful.
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  9. Michelle

    I have had to chase Diamond Insurance every step of the way, a total of approx. over 2 hours in telephone calls. I have found the process and the attitude of the operators frustrating. I have spoken to at least 6 different operators and explain each time the situation and what I am waiting for. Unfortunately no one person owns the responsibility of ensuring that Diamond customers have continuity. My claim has taken 18 days to get to a position where Diamond can offer me a Settlement figure. Ultimately, due to my experience and the delays caused by the inefficiency of Diamond Insurance, I will not be renewing my Insurance with them and would not recommend them. In a conversation on Monday 16/2 I was told that they only offer the Market value of the vehicle according to the Glasses guide. However when we are applying for our Insurance we are asked the value of the vehicle. Generally we do not have access to a Glasses guide therefore we value our vehicles at a value for either what we paid for it or other vehicles being sold of the same model. It is only at this stage that we realise that whatever cost we put in will never match the actual cost we are likely to be offered in the event of the vehicle being written off.

    It may be a good idea for Insurance Companies to warn you at the stage you are applying for your insurance that the fact that the cost that you are putting in as a value on the vehicle is not the current value as indicating in Glasses guide. Therefore they will not pay you the value you as a customer puts on the vehicle.

    This is a summary of the interaction with Diamond:

    Saturday 31/1/2015 8.30am Accident reported
    Advised approved garage, WHBR Brentwood. Vehicle would be taken their by my recovery garage. Advised by operator, that he would email the garage and advise the vehicle would be recovered into them. I asked about Courtesy vehicle and was advised that there would be a car there ready for me.
    9.30 Phoned WHBR to advise vehicle would be with them today and they advised they had had notification as yet. Also clarified that a Courtesy car would only be supplied once vehicle had been assessed as to whether repairable or written off and once Diamond had had an estimate sent to them would that decision be made.
    10am Called Diamond – confirmed the above re Courtesy car – original operator had not given correct information. Asked if garage had been advised of vehicle being recovered to them – advised yes.
    1.30pm – arrived at WHBR. BMW had been delivered by On Site Recovery as promised. WHBR advised they still had no notification from Diamond. Met with their Assessor and discussed repair work which would be required. Extremely helpful garage.

    Monday 2nd February 10.17
    Called to Diamond as WHBR still had no emails or notification of the vehicle from Diamond. This meant that WHBR could not submit an estimate as yet.
    Diamond operative advised he was sending an email at that moment and apologised that it had not been done on the 31/1.

    Tuesday 3rd Feb
    WHBR emailed me at 11.22 with copy of estimate that had been sent to Diamond that morning.

    Wed 4th Feb
    Email from WHBR advising that Diamond have total lossed the vehicle and that WHBR had received a telephone call from Diamonds salvage company wanting to collect the vehicle. WHBR requested that I call Diamond to put a hold on the salvage until I had made a decision regarding repairs etc.
    10.53am Call to Diamond. Instructed them to stop the Salvage company collecting vehicle as I had not had the opportunity to make any decisions and had not had any notification from Diamond that they had made any decisions as to the scrapping of the vehicle. They had done so without any authority from me. The Diamond operative advised that getting it collected to a “safe place” and was told it could not stay at the garage and was normal practice and that they only had a few days of storage facility at the garage – this was untrue as the Contract with WHBR is 14 days FOC storage from the decision of total loss. I reiterated that the vehicle was still owned by myself and that I had not been kept informed and that Diamond had no contact with me.
    Wed 4th Feb 13.35
    Diamond Operative, Log book details given so that they can value the vehicle. Advised with information gathered it would be passed to the Settlement team.

    Thursday 5th Feb 13.59
    Called for an update. Advised was being dealt with.

    Friday 6th Feb 12.42
    Called for update. Advised being dealt with by Settlement team.

    Monday 9th Feb 14.49
    Advised had been handed to “Handler” and advised that a review was now being carried out. I advised that the 14 day FOC storage was due to end on Tuesdat 17/2. Was told that “hopefully” this would be done before the 14day period.

    Monday 16th Feb 12.54
    Diamond Operator, Jessica, advised there had been a delay in advising final settlement figure and that it was being handled by the Settlement team. She advised that the Settlement person that it had been handed to did not work weekends so that was why it wasn’t ready as yet.
    Monday 16th Feb 7pm
    Received a call from Diamond with Settlement offer: £1300 less excess of £310 = £990 pay out. Requested Glasses guide figures and told top Glasses guide (with FSH and no advisories) £1675 – Bottom was £985. Basically they have taken the bottom guide price of £985 and added the excess of £310 and that was the offer. She advised that they took the market value and would not consider any vehicles that were being sold by any Traders or anything that was advertised ie Autotrader etc.
    Advised that Which Magazine advised that under the Consumer rights act I should be given the opportunity to reject their offer and obtain evidence of market value of the vehicle.

    8 people found this review helpful.
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  10. Bill Webber

    My wife has been with Diamond for 2 years i must say they are brilliant Until you need them !!! taking her money has been a slick operation .But when someone hit her car in a car park (she was in the shop) a witness kindly waited to give her details .Now the trouble begins apparently because the perpetrator has not been in touch with his company (ignoring phone and letters) the best they can do is to let my wife pay the access £500 and they will pay the rest on a non fault basis(obviously she was guilty of parking her car whilst shopping ?) and now to cap it all they have re- quoted her without her no claims bonus as they say it has not been settled i am not a man prone to blasphemous outbursts but they really are pushing their luck .Now been on the phone (cut of twice) for over an hour (at 8 pence a minute) .Its probably best not to say exactly how i feel about this bunch of SPIVS right at this moment. If i could give minus stars i would

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
    5 people found this review helpful.
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  11. Gillian Whaley

    I have just received a quote as my insurance is due, I’m 45 years old, been driving 23 years, full NCB, full clean licence, have a 1.1 small car and was quoted a totally ridiculously expensive premium. Seems Diamond insure young drivers for a decent premium (which I certainly don’t mind, kids are really penalised as far as I’m concerned) but attempt to make that up from experienced careful drivers like myself. Wouldn’t entertain even half the price they quoted.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): motor
    2 people found this review helpful.
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    Value for moneyCustomer serviceNot RatedClarity of policy rulesNot RatedClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  12. fin

    Just tried to get new car insurance quotes from various companies but they tell me I have an ‘incident’ logged by Diamond insurance which I knew nothing of! On contacting Diamond they say the ‘incident’ was reported by a named driver, absolutely untrue!. It was not reported by a named driver and Diamond did not even check this with the policy holder. Now the renewal time has arrived they are also adamant they have sent the renewal notice, but have not!!! Beware of the ’10 month Bonus’!

    5 people found this review helpful.
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  13. Mark

    My daughter took out insurance with Diamond as she can only just afford her car and this was the cheapest insurance that she could find. When she had an accident (which was not her fault) she found that she was charged extra for everything. She had to pay to call the premium rate customer services number, had to call back lots to sort out the claim (all costing money) and then had to pay extra to get a courtesy car whilst her repairs were dealt with. It feels like they are the Ryanair of the car insurance market – you have to pay for all the little extras. The customer services team weren’t the best trained – they were quite obstrucive at times. They are one of the worst insurance companies I’ve come across for extra charges.

    7 people found this review helpful.
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  14. Sandra

    I had to make a claim after somebody hit my parked car over night and drove off without leaving any information. I called straight away and my car was written off. Given various reviews on the internet I was expecting to wait until my claim was settled. I was pleasantly surprised when I was offered a settlement which was more than I paid for the car two years ago. Although I asked for time to think about the settlement, the customer service person said that the amount was final and I received a cheque with 3 days. I’m annoyed about my car being written off but happy with the speed of getting a cheque.

    5 people found this review helpful.
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