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Columbus direct

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2 Reviews of Columbus Direct

  1. A White

    The point of insurance is that it’s a “if the worst happens” safety net. Now, this could be the best insurance in the world but if the company simply do not respond to any e-mails (despite them saying in their correspondence that they will) then… it’s really a moot point.

    They are incredibly hard (seeing as I still haven’t had a response then I am being kind) to contact in writing when you need to query or clarify something (so you HAVE it in writing). Good luck cancelling so you make sure that the direct debit doesn’t come out.

    Very disappointing because good customer service isn’t rocket science. It’s just common sense.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Travel
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  2. Alison

    Columbus Direct gave me a bad customer service experience, I called up to request an original copy of my insurance to be posted to me – unfortunately the customer service keep saying because I bought it from moneysupermarket.com, they are unable to post the original copy to me. Only customers who buy directly from their website can have the original copy by post. OMG! what a big joke as I need the original copy to apply for my Schengen Visa, this really makes me feel disappointed. In my point of view, all customers should be treated the same and fair, so for me, I have experienced such a bad service I would definitely not buy travel insurance from this company in the future! Highly not recommended.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Travel
    2 people found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking