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Barclays Insurance

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12 Reviews of Barclays Insurance

  1. Gill

    Absolutely disgusting company so unhelpful in every aspect of the word my phone smashed last night and because I took a claim out a few months ago they won’t fix it again I know have to miss out on a weeks wages thanks to this unhelpful procedure! I was in absolute bits on the phone to them as I can’t b without my phone due to my three year old with health issues they didn’t care in the slightest! I’ve paid my money to them every single time it’s been due so to not b able to make a claim I find absolutely disgusting! I’ve cancelled my pack with these and will also be closing my account with Barclays

  2. Majid khan

    I have reported my phone lost and i have given every peice of information to barclays but still its not been resolved,
    Everytime i ring i am told its with the highter assesment team.
    Its been 3 weeks but i still have to wait.
    On top its a misleading company, as i recieved a email saying it will be reaolved it 24hours but it has not.

  3. Mrs S Tidy

    Insured my sons phone for him as he’s a typical teenager with an expensive iPhone 6. He went to a Theme Park with friends and dropped his phone on the ground which smashed the screen very badly. I eventually got him to part with it and sent it off to LSG via Barclays . I filled in the check boxes accurately as a few things had started to go wrong since it smashed. I sent if off registered post on the Monday which I was able to track. I phoned to see if they could tell me roughly how long it would be . The lady was very helpful and gave me an estimated time but made no promises. I had an email to say it would be delivered by DPD on the Friday with regular updates and a link to show the drivers estimated delivery time. Great service ! phone sent Monday and delivered back Friday of the same week , looking new and working excellently. One happy Teenager. Would definitely use this service again.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Phone
    1 person found this review helpful.
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  4. Chloe

    Absolutely terrible customer service with the inability to deal with claims effectively! 100% do NOT recommend

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Home
    3 people found this review helpful.
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  5. abid khan

    Avoid at all costs! Most disgraceful company ever

    i had the unfortunate situation in dealing with this company, having insured through Barclays Tech Pack. Sent me my laptop back broken on 2 occasions and accussed me of insurance benefit fraud. The managers are an absolute disgrace and have no customer service skills whatsoever. I urge you to cancel your insurance policies with them they will stress you out and not listen to a single word you say. Just google them and you will see that they send you fake items back etc I’ll be taking them now to the Financial Ombudsman.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): gadget
    3 people found this review helpful.
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  6. Milda

    I made a successful claim and it was all fine. However my original phone was handed to the Lost Property Office and I thought that was a great news! I found out that now a legal owner is the insurance company, so they are the ones who can collect the phone and then send it to me. Unfortunately Barclays refused to do that. So they ended up having my phone + £100 from me.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): phone
  7. dee

    My phone was a month old when it was struck by water yes it was water damaged. I panicked when i was told by samsung the phone is beyond repair but on realising i had insurance with Barclays i got in touch and told them what occured. The staff on the phone where polite and told me the whole procedure. My access was 25 pounds which i paid i sent the phone to lsg on a Saturday via royal mail special delivery. Phone received on the following Monday today is Wednesday its back and running. Well done LSG the service is next to none i ll recommend you anytime. Like any firm i m.sure at first they were glitchs but i m more than satisfied keep up the good work. Dee

  8. danial

    I was in park with my son and Someone stole my equipment and all my staff include my iPhone 6 128GB which was in my son’s pushchair and I had claim from my policy and they said : THE PHONE WAN NOT WITH YOU WHEN YOU LOSE IT, I can not believe it if my phone will be always with me no reason to lose or theft from me so no reasons to insure my gadget.
    ridicules reason to decline my claim.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): phone
    4 people found this review helpful.
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  9. Allyson Brown

    I cannot recommend Barclays as an insurance provider at all. I have had 2 incidences with separate phones that have had to be replaced, both took weeks to even hear if my claim had gone through and both times I was sent faulty replacement phones. They only provide re-serviced phones and not brand new phones which is fine but I wasn’t told this when I signed up only afterwards when I had already entered into the agreement.

    The second time I had to send in my charger as part of the issue was to do with the battery and when my replacement phone came I was not sent a charger to go with it. I was then told I would be sent a charger and then a week later when it hadn’t arrived I was told that they do not do chargers but they will credit my account with money to purchase a charger.

    Even filing a complaint has been a nightmare. I have just been sent a letter to say that my complaint cannot be dealt with so I see this as a complete waste of money and time which is unfortunate as I have happily banked with Barclays for many years with no issue.

    Each step of this process has been unacceptable.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Phone
    11 people found this review helpful.
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  10. Carlos Bonifax

    My phone was stolen from my bag… I immediately reported to the phone company and the police, went to the barclays insurance website and followed the procedure. In no time they sent me an email followed by a call telling me that my claim was approved and my iPhone would be replaced. I am really happy with Barclays and for the amount I pay monthly it is really a bargain. Thanks guys!

    Tip to users: Just follow the procedure and sort out the paperwork the same day and you won’t have any problems.

    7 people found this review helpful.
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  11. Gemma Phelan

    I pay £15 per month for my account with Barclays which entitles me to insure my Mobile Phone and tech goods up to £500. I think its the ‘Additions Account’ I had my iPhone 4 stolen on the 5th of April 2013, reported on the 6th. I called Barclays to claim for this and they passed me onto their outsourced insurance company – Lifestyle Services Group. Firstly, it was news to me that that I had to pay an excess on any claim for a mobile phone. I was told this was £100! After looking back through my documentation and online at Barclays the excess is quoted as £75. I called LSG back and mentioned the mistake and they told me that Barclays had recently changed this to £100 and that I should have been notified. I wasn’t! Secondly, LSG offer a referbished phone and on the claim form say that if you want the same phone as you had before this may extend the delivery time. Of course when I insure something I expect to be provided with the same piece of kit that I’ve insured! Thirdly, LSG Customer Service is shockling!! In fact the CS exec was quite rude when I brought up the discrepencies in the excess amounts, displaced all responsibilty and was very unhelpful saying its not his problem and I would have to take this up with Barclays. Now I’m all for outsourcing if a company specialies in a certain thing and can do a better job than you building that dept inhouse but surely Barclays would be rather pissed if they knew their outsourced comany was treating customers like this and basically slagging them off! I have now been asked by LSG to provide proof of purchase. Fair enough. Orange have been massively tardy with this and I have recieved 3 seperate pieces of information as to when this letter will actually arrive. I requested this on the 14th and Orange have now given me a date of 2nd May for arrival of this to my address. Really?!?! How difficult is it to send out a piece of sodding paper? So after I get the proof of purchase I then have to send it off to LSG who will then send out my new phone within 5 days. However, I have ticked the ‘I only want the same make of phone as my old one’ so I guess I’ll be waiting an indeterminate amount of time to recieve this. Hey, they could prove me wrong but I’m doubtful. Before even making the claim I headed to Twitter to see if it was possible to chase things up there if things start dragging. Lo and behold LSG don’t have a Twitter account but they do have a hell of a lot of complaints on there. To conclude, compare my situation with a friend of mine who pays £12 for Orange insurance. He lost his phone, within 2 days he had a brand new iPhone (same model) delivered to his door. Simple. Although, I am pissed at Orange taking forever to send my proof of purchase and still think this delivery time is redic, as soon as I have my new phone I will be cancelling my insurance with Barclays and moving to them. Moral of the story – DO not take out insurance with your bank, especially Barclays or TSB who both use LSG – it’s not worth the hassle for the savings you make!

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Phone
    9 people found this review helpful.
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    Value for moneyCustomer serviceNot RatedClarity of policy rulesNot RatedClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  12. Alex (from London)

    I have mobile phone insurance as part of my bank account. Great until you try to make a claim. The claims are run by a company called Lifestyle Services Group – I only found this out after calling the number on my bank card. What they don’t tell you is that you have to claim within 24 hours. Read the small print!! My phone went missing over the weekend – probably on a messy Friday night – but I assumed it would turn up somewhere in the house as it had run out of charge so I couldn’t call it. As it has a pin nobody could use it so I left it until late on Sunday to sort out the claim and now have been told my claim is invalid as you have to tell them with 24 hours!! What a con – I could understand if somebody had used it and Barclays paid for the handset but not the calls but how can telling Barclays within 2 days invalidate a claim? It’s just a way of avoiding paying out. Wish I’d paid more & gone with Vodafone!!

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Phone
    10 people found this review helpful.
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