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Aviva



 
 
 
 
 
 
 

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5 Reviews of Aviva

  1. mike weaver

    Since 2001 I have had the ground floor of my property replaced three times due to shoddy workmanship and now in 2016 the total ground floor area will have to be replaced yet again because the work was again sub standard and shoddy. Aviva have been involved at director level from the outset totally disregarding my evidence…….. They join forces with the loss adjusters to insure costs are kept to a minimum in my case Cunningham Lindsey who were willing partners.When it reaches a stage that only legal action can resolve matters they totally ignore you in the knowledge that it will cost a huge amount to take them to court. I have all the documentary evidence to support every aspect of the claims I have made and can provide it if required. The most disturbing aspect was the FOS were acting with the insurers and not in any way impartial as they should have been.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): home& building
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingSpeed of claims resolutionInsurance Company Ranking
  2. Tony

    With reference to my recent damage claim with my car, Aviva were prompt in repair arrangements for my car, near to my home, prompt again wth arranging a hire car. Very good service from all, Aviva, Fix Autos Swindon and Enterprise Car Hire.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
    1 person found this review helpful.
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  3. Gary Young

    The cheapest quote I got to insure my newly qualified 18 year old son, was £3500,it’s his own policy, with me down as a named driver. It’s a fully comp cover, and I happily paid the premium. Last Saturday we moved house, less than 2 miles away from our old property, so I’ve been calling various companies and informing them of a change of address….one of these calls was to Aviva, after giving them all the relevant info, I was told that there would be an extra charge to pay on top of the £3500, that I had already paid in January….an admin fee I assumed?….£20…….oh no…cause I’d moved into a “different” area my premium had shot up another £350!!!!!!……..I informed the sales advisor that I hadn’t moved to Afganistan…..?? and hung up….

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
    4 people found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  4. Mark

    I haven’t made a claim with Aviva so can’t comment on their claims. However, I’ve recently cancelled because my monthly payments have shot up. I had a big problem when I cancelled as Aviva told me that I had automatically renewed for another year at £1,096 (up from £827 the previous year). They are refusing to return my money to me even though I didn’t agree to a yearly renewal and pay monthly.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
    4 people found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  5. Ms S.F.

    My car got written off in an accident. Aviva paid quickly and offered me the same amount as the price I paid 2 years previously which I was happy with. The settlement was quick and they made the whole claims experience relatively painless.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor
    3 people found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingSpeed of claims resolutionInsurance Company Ranking