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Clarity of policy rules
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Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution

2 Reviews of Adelaide Insurance Services

  1. Malachi

    I decided to switch insurers after having my premiums go up steadily for the last three years. I got various online quotes and then called Adelaide as I’m an HGV driver and they specialise in this type of insurance. They offered to beat the online quotes by £25, and didn’t have a problem with a past claim I made. My only gripe is that I needed documents by post so I could keep in my cab and asked for this a couple of times but only got an email copy of them. I’m a bit annoyed that I’ve had to keep calling about this, which worries me a bit about what would happen if something went wrong with a claim.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Motor (HGV)
    1 person found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking
  2. Mark

    I use Adelaide as they promise to beat other car and bike insurance quotes but I must say they make it hard work. They don’t do their quotes online – you have to call up and haggle with their staff and they ask you to do their work for them and shop around for quotes and send them a pdf of the best one. The number I got given was premium rate and I had to call back a few times until I sorted everything out so I rate them ‘good’ for price but ‘poor’ for customer service.

    Type of insurance (e.g. Home/Travel/Motor/Phone/Pet): Car
    1 person found this review helpful.
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    Value for moneyCustomer serviceClarity of policy rulesNot RatedClaims handlingNot RatedSpeed of claims resolutionNot RatedInsurance Company Ranking