Which are the best insurance companies in the UK?

With InsureClever you can find out. We are a non-profit organisation providing consumer ratings for insurance companies and related services to help people when researching policies and claims. You can see the top ten rated firms in the table below or scroll down to view alphabetically.

You can also locate insurance reviews by using the above drop-down list. It doesn't take long to write a review and it helps other people if they can see real examples of good, bad or indifferent customer service from insurers and support firms, written by ordinary people in their own words. Please check out our terms of use before submitting a review.

Rank Name Rating Info
HiscoxReview

John Lewis InsuranceReview

Friends LifeReview

Tesco InsuranceReview

PetplanReview

Vodafone InsuranceReview

SAGAReview

AvivaReview

RAC InsuranceReview

AXA InsuranceReview

Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

AA insurance / The AA

Latest insurance review by Jez: I have AA central heating response plus, the boiler broke 48 hours ago, with an Vitodens 100 F2 fault code, meaning overheating. We have no hot water or heating so rang the AA. Started fine, raised a call at 9am Sunday and told somebody would get in touch within 2 hours. So, we waited until midday, no call. We asked for update to be told at 3pm the sub-contractor the AA had tasked could not take the job. A nice lady at the AA said she had passed the job to South West Water who will pick it up at 9am, if they could not then an AA engineer would be around on Tuesday. We get to 9am Monday morning, South West Water call and arrange for an engineer to come around ASAP, all looking good. Engineer turns up at 10:30 on the dot, walks in and to the back of the house, looks at the system and says "That's an unvented cylinder, we don’t do those" and leave the house at 10:31. I get a call at 15:55 that afternoon from a very rude lady at the AA, saying the because the fault is with an unvented cyli...
Ratings
Value for money
Customer service
Clarity of policy rules
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Insurance Company Ranking

Example page from Adelaide Insurance Services website

Latest insurance review by Malachi: I decided to switch insurers after having my premiums go up steadily for the last three years. I got various online quotes and then called Adelaide as I'm an HGV driver and they specialise in this type of insurance. They offered to beat the online quotes by £25, and didn't have a problem with a past claim I made. My only gripe is that I needed documents by post so I could keep in my cab and asked for this a couple of times but only got an email copy of them. I'm a bit annoyed that I've had to keep calling about this, which worries me a bit about what would happen if something went wrong with a claim....
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Value for money
Customer service
Clarity of policy rules
Claims handling
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Insurance Company Ranking

Admiral

Latest insurance review by J Singh: RUBBISH SERVICE FROM ADMIRAL HOME INSURANCE!!!! I thought I will share my experience with Admiral home insurance when I made a recent claim. I have a Gold policy with Admiral that covers for accidental damage to property. I recently had some leak to roof caused by 3 tiles that had lifted and broke in strong winds in recent bad weather. The water leak had subsequently damaged the wooden plank over the bathroom ceiling causing to fall down in part from the water damage (which again is covered as standard under Gold Policy). The emergency home repair team sent by Admiral to make the roof water tight came on Friday and told me they could not fix it till Monday (stating that the roof will have to continue to leak by then and when I discussed with the Admiral home emergency team they stated that any further water damage will be covered by the Insurers if they were unable to fix the leak). I had to get the roof repaired by a private roofer who made the roof water-tight on the same day. The su...
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Insurance Company Ranking

Aegon

 

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Insurance Company Ranking

Example page from Ageas website

Latest insurance review by Paul: Abysmal company who breached very specific terms of their motor policy, sent my vehicle to a repairer who should never have worked on my vehicle, bodged repairs, lied to me about parts fitted. Complain handling at Ageas was truly awful and they failed to recognise the pain and additional costs incurred by me. Washed their hands of giving any reasonable recompense and forced me to pursue my complain via The Financial Ombudsman. Ombudsman found in my favour although their adjudication was pathetic recompense and I continue to fight for my basic rights. Financial Services is a disgusting mess in the UK, largely marketed as a confuseopoly with poor senior management....
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Insurance Company Ranking

Example page from Allianz website

Latest insurance review by RobM: Deliberately sub-standard in every way. After failing to properly repair my vehicle Allianz NI proceeded to wheel out their 'expert' and together they tried to bully me into submission. I cannot remember being treated with as much condescending, patronising distain by anyone supposedly providing me with a service as I have been with Allianz NI. I hope never to do business with them again....
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Insurance Company Ranking

Animal Friends



 
 
 
 
 
 
 

Latest insurance review by Carole: We took out a policy for our golden retriever 2 years ago, when she was 7. You don't receive a policy in the post, you view it online. My advice is to not do as I did, by letting it re-new without reading the small print, as I now realise that for dogs over 8 years, Animal friends deduct 35% of any claim. Think how much that would cost for a claim for £7,000! Not realising this, I was disappointed after having the policy for 2 years with no claim to lose 35%. Secondly, having had treatment costing £110, followed by an op for £500, AF deducted 2 amounts of excess payments, (2 x £99) as the annual renewal fell between treatments, that excess of £198 is a real con! We received emails to say we'll receive around £267 having paid out £610. Avoid...
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Insurance Company Ranking

Argos Insurance

 

Latest insurance review by Debbie: Just had my pet insurance renewal through and it has increased by 50%! It was £26 per month last year & is rising to £39 per month! I have never made a claim on the policy & I also have 2 pets insured with Argos. I have been a policy holder with them for the last 6 years and as far as I can see, there is no benefit for customer loyalty....
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Aviva



 
 
 
 
 
 
 

Latest insurance review by mike weaver: Since 2001 I have had the ground floor of my property replaced three times due to shoddy workmanship and now in 2016 the total ground floor area will have to be replaced yet again because the work was again sub standard and shoddy. Aviva have been involved at director level from the outset totally disregarding my evidence........ They join forces with the loss adjusters to insure costs are kept to a minimum in my case Cunningham Lindsey who were willing partners.When it reaches a stage that only legal action can resolve matters they totally ignore you in the knowledge that it will cost a huge amount to take them to court. I have all the documentary evidence to support every aspect of the claims I have made and can provide it if required. The most disturbing aspect was the FOS were acting with the insurers and not in any way impartial as they should have been....
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Insurance Company Ranking

Axa insurance



 
 
 
 
 
 
 

Latest insurance review by Anne-Marie Ford: Beware if you are currently insured with Axa/Swift cover. Check out section B - Fire and Theft. As you will see., you are not covered for loss or damage caused by theft or attempted theft: if your car was taken by a member of your family or household, or taken by an employee or ex-employee. I've also since been told that if the person was on the premises and the keys were readily available, they will also not pay out. My boyfriend took my car while i was asleep, obviously without my consent. I woke up the next day to the horrific news that he had crashed my car and died. I provided the insurance with the incident no, etc. Then put it to the back of my mind whilst i tried to come to terms with what had happened. In the meantime, I received a letter of condolence, closely followed by their deciding that they would not pay out due to him being a member of the household. Despite providing numerous sources of evidence showing that my boyfriend did not have a key, referred to the address as...
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Barclays Insurance

Latest insurance review by Gill: Absolutely disgusting company so unhelpful in every aspect of the word my phone smashed last night and because I took a claim out a few months ago they won't fix it again I know have to miss out on a weeks wages thanks to this unhelpful procedure! I was in absolute bits on the phone to them as I can't b without my phone due to my three year old with health issues they didn't care in the slightest! I've paid my money to them every single time it's been due so to not b able to make a claim I find absolutely disgusting! I've cancelled my pack with these and will also be closing my account with Barclays...
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Budget

Latest insurance review by Catherine: I have been very disappointed with Budget insurance: they charge £30 for any change in policy details and when the highways agency claimed thousands when collided into a road side and had to make a claim, Budget provided no courtesy car unless we went through their garage. Tried to temporarily insure on another car but they do not do that, so we had to fork out for temporary car insurance. To make matters worse, they had increased my premium before I made the claim. In summary: bad policies and bad customer service from Budget caused major disruption to my life. People should avoid like the plague....
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Insurance Company Ranking

Example page from Chaucer Direct website

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Insurance Company Ranking

Churchill

Latest insurance review by Anna: I have just received all the paperwork for my new car insurance with them and noticed that by mistake I ticked the box that says I am a homeowner (I wish but that will probably not happen any time soon). I called Churchill to correct that detail and was told that I will now be charged £117 more, which is over 25% of what I have already paid! Such a discrimination for people that are not homeowners! It is despicable especially looking at the housing crisis these days! And I already get higher quotes for not being married! Outrageous!...
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Insurance Company Ranking

Co-operative



 
 
 
 
 
 
 

Latest insurance review by suzana: Worst insurance company, do not keep in touch, make mistakes, ruined new Mercedes car by sending it to own pre approved garage who did a botch job....
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Insurance Company Ranking

Columbus direct

Latest insurance review by A White: The point of insurance is that it's a "if the worst happens" safety net. Now, this could be the best insurance in the world but if the company simply do not respond to any e-mails (despite them saying in their correspondence that they will) then... it's really a moot point. They are incredibly hard (seeing as I still haven't had a response then I am being kind) to contact in writing when you need to query or clarify something (so you HAVE it in writing). Good luck cancelling so you make sure that the direct debit doesn't come out. Very disappointing because good customer service isn't rocket science. It's just common sense....
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Insurance Company Ranking

Diamond Insurance

Latest insurance review by Albert Bull: Driving for 57 years accident blame free. Using comparison site found slightly cheaper insurance at Diamond/Admirable. Checked to see if the cover offered covered me to drive other peoples cars (DOC). Diamond said yes it does. When I came to implement the policy I rechecked that I was covered for DOC. Diamond replied, "NO, because you are retired". Even the staff do not know what the terms are it seems. Complained to Diamond/Admirable that this was viewed as indirect discrimination of the elderly, because in the Country the vast majority of retired people retire at 60-65, I retired at 55. They stated that retirement is not age related, an odd term, as it is fact that 99% of retired people are elderly. Spent my "cash" back at Tesco, who have always offered me DOC cover, so lost business to Diamond Admirable....
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Direct Accident Management



 
 
 
 
 
 
 

Latest insurance review by Kitty: I don't know how this company along with Direct Accident are allowed to be trading !! My car was parked in a car park with a note admitting liability . I used this company as my garage recommended it . After signing lots of paperwork and proof of ID they gave me a car (a smaller car than I had) whilst my repair was done . Repair done I'm happy then I get asked for bank statements of all my accounts including my 6 year old that is attached to my account ??? When I refused they threatened me with the costs . These were £4000 for the hire costs for 6 days and solicitors fees ???? I was fuming !! I have since found out this company Armstrongs is a partner . They charge excessive costs on the hire then ask you to prove you could not afford to buy one whilst yours is repaired . This means giving them 3 months of all bank accounts and savings . 6 months if you are self employed .then after I gave all this I was then summoned to court to claim Direct Accident (Dams)... This oredeal left me in...
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Direct Line

Latest insurance review by Daniel Tregear: I had a travel insurance claim with DL. Appalling. They repeatedly say documents not loaded, and I do mean repeatedly. I uploaded 6 times and eventually gave up. Value for money is rather dependant on the claims department...this is the first ever claim I tried to make and I was just stalled and stonewalled. So I have to rate them on that basis - not the cheapness of their policy...
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E&L | Equine and Livestock

Latest insurance review by Mike Tomlin: Disgusting company that makes huge profits out of animals suffering. They mislead customers about policies and charge outrageous excess fees when your pet reaches a certain age. Any vet will tell you this company is a disgrace. Never ever use this company. Shame on you Equine and Livestock....
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eCar/ eGroup

Latest insurance review by e hodgson: I have waited 13 months so far and still waiting for them to sort my claim when my car was nicked.I have passed on to them all the information the police told me. I have had to call them they have not called me even when I asked them to let me know what was going on all I got was we will do then nothing from them at all. If this is there service to there customers they can keep it...
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ee clone phone

Latest insurance review by Joe keane: Claimed on my clone phone policy and was sent a replacement S5 which was faulty. Contacted them again and they didnt have any S5s in stock after a lot of arguing they agreed to send an S6 which turned up covered in fingerprints and with an old screen protector under the new plastic film this was also faulty. They sell you this all singing and dancing policy but never make it clear that the replacement phone will be a used piece of rubbish . Avoid not worth the money...
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Insurance Company Ranking

Elephant

Latest insurance review by t mebane: Elephant insurance is the worse. I have got in an accident which wasn’t my fault and they have refused to pay for my damages. They have told me to get my own car fixed. So why do I need them if this is the case? My advice is to stay away from this company....
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Example page from Equity Red Star website

Latest insurance review by susan jones: bought motorhome & grove &dean rescue schedule in sept 2015 ( e.r.s.)first weeks holiday in motorhome to scotland on 6th feb2016 on a single track road off the a712 a deer ran out and i had to break hard to avoid the beast resulting in the drivers side bogged down and leaning dangerously over a grass verge / embankment my wife and i managed to climb out of the drivers side door in total shock thinking how on earth did that happen the weather was blowing a gale and freezing cold rain so i rang my rescue shedule from equity red star to be told i was not covered under the policy ( i had everything other than eu cover ) so was forced to pay 150quid over a very poor signal mobilephione within 15 minutes of calling i had managed to get a signal and rank back the break down people to cancel ( getting out of the situation another story ) was told we would be charge 90 quid now / at least dick turpin had the decency to wear a mask ! spent the holiday a mile from the incident and only re...
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Value for money
Customer service
Clarity of policy rules
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Insurance Company Ranking

eSure

Latest insurance review by Tony: After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. Do not use!...
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Insurance Company Ranking

Financial Ombudsman

Latest insurance review by John: I wrote to the Financial Ombudsman Service in October 2012 to make a complaint against my insurance company for what I thought were deliberate and unnecessary delays in settling a claim for home buildings insurance. The insurance company had admitted that they were in the wrong and that I had experienced unnecessary delays but stated that they would only pay an amount of compensation that equalled around 2 per cent of the claim, which I disputed as I had spent a lot of time fighting the case. Having looked up what you can do if an insurance company refuses to talk to you about a dispute, I asked the Financial Ombudsman (also known as FSO) to adjudicate. I’m writing the following review to show why, in my opinion, the Ombudsman offes poor service levels and why they are not a decent substitute for legal action. I found them to be over-worked and under-resourced resulting in a terrible standard of service. My score isn’t because the Ombudsman found in favour of the insurance company, but...
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Friends Life



 
 
 
 
 
 
 

Latest insurance review by Sandra: Friends Life gave me better cover for critical illness protection than my old policy. However, it did take a long time to get the policy set up due to needing to get a doctors report and then having to have a nurse come and see me....
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Geek Squad

Latest insurance review by SUSAN fOGARTY: I cannot praise Geek insurance enough especially the agent who dealt with my claim, Vicky Craig. I had no problems with Geek it was when it was passed over to the couriers DPT who made an absolute shambles with the delivery. Vicky dealt with my stress levels perfectly, she was calm and delivered on all her promises to contact couriers, phone me back, check on delivery. all of the staff at Geek were amazing. So a massive thankyou from a very satisfied customer. You are the best Vicky....
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Green Flag

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Halifax Insurance



 
 
 
 
 
 
 

Latest insurance review by Scott: Terrible. 20 years mortgage and over £740 per year insurance (which includes a 30%) NCB discount which would make it over £900 a year which includes "product plus' cover lol what a joke. My policy states this means part of a uniform, colour scheme, pattern or selection will be replaced if can't be matched. Along with various other on going issues the guy on the phone asked why I was referring to to product plus when my policy should merely state the phrase product plus with no definition he might has well have said" you don't know what it is so stop using it" be warned these guys are not going to be the same as when they sold you an over inflated policy. Back street rip off merchants offer pretty much the same cover when it comes down to it for a 10th of the price...
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Hastings Direct

Latest insurance review by christopher cheyne: Stay away !!!! Do not get insurance here. Close claims that are not complete leave me in limbo to who was a fault 12 mouths of higher insurance could not be bothered to chase outher insurer thank you Hastings direct....
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Example page from Hiscox website



 
 
 
 
 
 
 

Latest insurance review by MICHAEL BISHOP: Hiscox waited until the friday before Christmas to write and tell me they were not renewing my home insurance from 30th December. With two weekends, the Christmas bank holiday and half day Christmas Eve my options for finding replacement cover before the policy expired are extremely limited. Very poor treatment of a loyal customer....
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Homeserve

Latest insurance review by Anna: Great service from Homeserve. Leaking water tank reported and fixed within 3 hours on a Sunday....
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Insurance2go

Latest insurance review by Partho Roy: I am so disappointed with Insurance2go. Want to know the reason? Below in the next paragraph I state why. I purchased a iPhone 6 Plus 64GB from the Apple Store. I insured myself with Insurance2go. 2 months later my phone had been stolen from my pocket by a Romanian guy in Stratford. I phoned insurance2go to make a claim but was told I have to fill out information online. I put in a claim online by providing a CAD number etc and then had been sent an e-mail requesting for this: "Proof of usage for your handset: We require proof from your network that your handset has been used, showing the dates of both first and last use. This documentation will need to contain your IMEI number and details of the last time of use. (Please note, we are unable to accept a phone bill as proof of usage, as this does not document the handset’s unique IMEI reference)”. Not all carriers or if any provide this kind of information as I tried to obtain this from Vodafone. I contacted Vodafone and they told me th...
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InsureandGo

Latest insurance review by Kyle: Anyone using comparison sites to find their travel insurance should be beware of InsureandGo as the chances are that you will not receive a penny should you need to make a claim. I've just received a reply from them having had all of my possessions stolen in Barcelona Airport only to find that InsureandGo will not cover any of the items because the stolen bag was at my feet rather than on my back... Don't use this company for cheap travel insurance as it's practically pointless. You won't be covered for stolen possessions unless you are holding every single one of them and you're mugged in a locked room... I'm sure there's a clause in the policy to get out of that one as well....
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Example page from John Lewis insurance website



 
 
 
 
 
 
 

Latest insurance review by Deborah: John Lewis insurance were fantastic when I had to make a claim for a stolen phone last year....
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Legal and General

Latest insurance review by Tayla Goodman: Your health is at risk if you use this service- Appalling Service - Ten weeks and the property still has not been dried out by L&G. Young child in the house and left without heating and washing facilities. They have breached their contract by not providing equivalent accommodation. They forgot about and lied about it. They ignored the fact that my daughter has asthma and cancelled the drying service. I hope that they are warm in their beds tonight, whilst we sleep in the cold and the damp for another week....
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Lloyds Insurance

Latest insurance review by Paul H: I had a Lloyds buildings policy for 14 years. I never claimed at any point during this period. The only customer service I received each year was a renewal notice. Whilst I did not know it, nor was I notified, the price was increased considerably each year and of course this compounded over 14 years. This years quote was huge. So finally I checked the quote and unbelievably it was 320% of the highest quote on money supermarket.com and 400% of current market quote from Lloyds themselves!! Was this an error? On the contrary. I challenged this with customer complaints and eventually told 'they were happy with the calculations'. Will be taking this to the FCA. And I renewed with an alternative provider with a considerably higher level and quality of insurance cover and great customer service for a little more than a third of the Lloyds renewal quote. Lesson learned....
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LV Liverpool Victoria



 
 
 
 
 
 
 

Latest insurance review by Lesley laslett: We have nothing but praise with our dealings with Lv. Two claims , first one was a blocked drain . The staff were courteous friendly and efficient. The episode was dealt with within four hours. The second one was a stolen bag on holiday, nationwide holiday insurance were rubbish but told us to use home insurance. we are in our seventies and found the whole situation very stressful. Lv were brilliant, they really cared and and took away a lot of stress. I didn't always get the same operator but they always knew what they were talking about, gave us great service and outcome.. Downside obviously this years premium has gone up. I could not praise them highly enough...
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Marks and Spencer

Latest insurance review by Colin N.: I have had M&S Home Contents Insurance for a few years now, their Premier level policy. I pay annually in advance and have only had one claim for a stolen bike and paid an increased premium last year as a result which is fair enough. A couple of days ago I received an email from the M&S Home Insurance Help Team which was curt to the point of rudeness. It said your insurance expires on 18th January and we will not be renewing your policy. Oh and don't forget to put some cover in place! I responded by saying that as an existing customer surely I deserved an explanation as to why they would not renew my policy. The answer came back that I had one item which they deemed was now worth over their single item limit. This was without even asking whether I still owned the item. So don't expect any loyalty as an existing customer or even as a M&S shareholder which I am! Their unwillingness to check the facts before making a decision, their tone and customer service I found terrible a...
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More Than

Latest insurance review by Carole: I made a claim on my pet insurance at the beginning of July. As I had heard nothing I contacted More Than in mid-August to chase this up but was told by More Than that they needed to check some details. Why I hadn't been contacted for this information I don't know, but I was told that it was all fine and that payment would be with me shortly. At the end of August, I contacted them again and was told cheque on its way. Contacted them again 6th Sept to be told they had made an error with the cheque and it hadn't been sent out, told another cheque was being raised, and would be on its way. Guess what.....18th Sept contacted More Than again to be assured cheque would be with me Friday 20th Today!! at the very latest....... Don't think I need to say anymore - still not received cheque. This is beyond a joke, what happened to " we pay out within 7 - 10 days"?...I shall not be recommending More Than or using them again....
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National Accidents Helpline

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Nationwide Insurance

Latest insurance review by susan: Would not use nationwide holiday insurance again. Mother taken ill and in hosptal in Norway. Not helpful. Even worse trying to get a claim form from uk insurance company excuse their printer not working. So long soughting claim out got another bill from Bergen hospital. Never use them again....
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NatWest Insurance



 
 
 
 
 
 
 

Latest insurance review by Rachel: I have a NatWest advantage gold account and it's worth it just for the iPhone insurance. Both myself and my husband have insurance on our joint account. Usually, iPhone insurance is around £12 per phone per month with your phone provider. For the last 10 years I've also used NatWest holiday insurance for the 2 of us and our children....
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NFU Mutual

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Norwich and Peterborough

 

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o2 insure

Latest insurance review by Liv Webster: I've had a problem with my phone and the insurance service I've had isn't very good. I have rang up and its been the same! I pay 34 pound a month for my contract with 9 pounds insurance and my phone is broken and o2 wont sort it out because apparently its been tampered with which is false as the only people that have touched my phone is o2. I have been so annoyed by the rudeness that i have recieved saying my phone has been tampered with because the warranty stickers have been removed but that was because o2 fixed my phone earlier on last year....
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Insurance Company Ranking

Example page from Petplan website



 
 
 
 
 
 
 

Latest insurance review by Nicole: Do not go with Pet Plan to insure your new pets, they are shockingly slow, bad service, do not keep you in the loop and you have to chase them 5 times in just over a month, with a shocking outcome! After such bad service, with awful excuses of not covering me, they then decided after two reassessments there was a two day break from the breeders cover to me renewing the policy. Even though the breeder bought the policy on the 18th of the month and I called them to renew it on the 17th of the following month. At the same time I also told them that the kitten was showing some signs of illness, which they had asked me to contact my vets to fax over the symptoms, which I did, but they still denied my claim. THEY ARE BAD! UNHELPFUL and you need a lot of time to chase them, week after week, whilst they send the claims for reassessment more than the once because they are doing such an awful job of managing the upkeep of their files....
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Post Office Insurance

Latest insurance review by Claire: £268.52 to cancel my car insurance! Disgusting. I'll never go with the post office again....
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Privilege

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Protect your bubble

Latest insurance review by Sue Comber: To say that I am disappointed with your company and your service would be an understatement. I have paid my monthly insurance for years and have an iphone6 that has 3 distinct problems : very low battery life , intermittent charging problems, and it sticks/freezes mid call. In July I sent it away for repairs (paying an excess of £50) and it came back with the same 3 problems. I was unable to be without my phone through the school holidays and waited until Sept to claim the repairs under the 6 months guaranteed warranty. in the meantime I have dropped my phone and the screen is slightly damaged. I am not asking you to repair the screen, only to repair the original 3 faults that were not fixed originally. The likelihood of a phone being repaired and subsequently dropped and then presenting with the exact same 3 problems with no other internal issues, is so unlikely as to be "beyond resonable doubt". As nothing is 100% absoloute this is the measure used in a court of law and yet "protect...
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Prudential Insurance

Latest insurance review by m harmston: When we first contacted the company after a burst pipe they were very helpful and told us to go ahead with repairs and redecorating and to submit our claim including the cost for the plumbing and electrics. The cost came to over £1000 and after a couple of weeks without any reply from the company we again contacted them and they said because the cost had gone over £1000 they were sending out a representative to check out our claim.We said that has we had been told to go ahead with our repairs there would not be a lot to see. Fortunately we had not taken all water damaged goods to the tip so at least they would be able to assess them.The assessor came and to be fair was very helpful,she took photos of the damaged goods,checked the room that had been redecorated and we were then paid out in full.Because of the delays this took a lot longer than it should have done and it made you feel has though they did not believe our claim even though we kept costs down by doing a lot of the work ours...
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RAC Insurance

Latest insurance review by Alex: Just received an email that for a missed payment due to other payments taken from my account I will be charged a hefty £25,and my insurance for a month is £29.Are you kidding me? A rip off, which sadly won't realise until you already signed with them. Doing a research apparently a change of address would cost you the same and to cancel fee is at least £55.Right now I would love to speak to the Head of the insurance! I don't recommend RAC and you should be ware if you are thinking of buying insurance off them of the small print....
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Rias

Latest insurance review by Sue cuff: Unresponsive to claims. If you are looking for an insurance company that won't make a drama out of a crisis, this is most definitely not the one for you. We insured with RIAS who brokered it to Aegeas. Our only claim in over 20 years was for a flooded kitchen floor. Aegeas farmed the claim out to Service Master who passed it to PC UK. No one in the chain will take responsibility for the repairs. A representative from Service Master lifted 4 laminate boards, said that there was asbestos under the floor and walked away. The hole that he left is still there nearly 3 weeks later despite numerous calls to Aegeas, in the main their staff are uncooperative, untruthful, unpleasant and unresponsive. This policy was sold as an elderly persons policy. Maybe they find the elderly less able to fight for themselves!...
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RSA echoice / Royal and Sun Alliance

Latest insurance review by Shaun crago: Avoid rsa at all costs,Worst insurance company ever!!! They was happy to take my money for car cover yet after being with them for several years i was involved in a collision(my fault)they never gave me a courtesy car(i was fully comp and entitled to this)was rude throughout all communications,accused me of a fraudulent claim so they did not have to pay me the £3000 they had first of said i would recieve,had me arrested and investigated for fraud,after a 7 months investigation the police said i had not commited any faul play and said what i am saying is true yet rsa still wont pay out..two years this has been going on and i have to now fork out more money for a solicitor to fight for the £3000...absolutly disgusting the way they treat people..there the fraudsters......
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Saga

Latest insurance review by Mary Collins: We have travel insurance, car insurance and household insurance all with Saga. I have always found them exceedingly helpful on the telephone and recently when a claim was made on the travel insurance it was handled direct by the medical staff from the cruise ship, with absolute efficiency. We changed the car recently and again the efficiency of person we spoke to was brillent. OK SAGA are not the cheapest, but their service is wonderful...
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Sainsburys Bank

Latest insurance review by Samantha Lewis: 9 months later, my insurance policy has expired and I still haven't received the insurance, despite letters from Vodafone, police reports, receipt for new phone, countless emails. I would advise not to go with them....
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sheilas wheels

Latest insurance review by DianaAppleton: I read some bad reviews about Sheilas Wheels, especially around their no claims policy but decided to go with them as they were cheap. I should have listened to what the reviews had to say as I got caught out by Sheilas Wheels asking for proof of my no-claims bonus, but not telling me that it couldn't be allocated to another vehicle until I came to make a claim when they used it to dispute the settlement (look this up - it happens often). They charge admin fees for things like changing direct debit details for moving address which incurs an admin charge (about £30) which I also got hit with. Be careful - you get what you pay for!...
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Swiftcover

Latest insurance review by Michael: Just been quoted £128 to change car and address. Swiftcover wouldn't even waive these charges when I could get a whole policy for £250 less than what I paid with a different insurance company. Bye Bye swiftcover hello Esure!...
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Swinton

Latest insurance review by Paul Taylor: Do not insure with this company. The firm they use to deal with claims is utterly useless. I was involved in a minor accident which was not my fault. It took over two months to get my car fixed. Swinton wanted a repairer which was a long way from my home to do the job and they wouldn't agree to pick the car up and exchange for a courtesy car where I work. I took numerous phone calls to eventually sort it out. Every time I spoke to a different person who didn't seem to know anything about my case. I had many promises to ring be back but this never happened. I made an official complaint which eventually resulted in a rather lukewarm letter of apology but no explanation of why it had taken so long to deal with my case....
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T-mobile fonesafe

Latest insurance review by Melanie: My husband recieved a letter today from fonesafe regarding changes in his policy. What policy? We have never taken out insurance about a phone. The best part is they have been taking 2 payments a month - payment 1 for £8.99 and payment 2 for £6.99. How can this happen? Customer service are no use - the only thing I can think of was in 2010 I had a T-mobile phone insisted that I did not want cover needless to say fonesafe has ripped my husband off....
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Example page from Tesco Insurance website



 
 
 
 
 
 
 

Latest insurance review by Alex: Paid £66 a month for years for Tesco pet insurance. When it came to the operation my dog had to have to remove a tumour which cost £500, they refused to pay for it which meant I had to. They were very rude when I said this wasn't fair at all and not helpful at all! I cancelled my insurance on the spot and have gone with Pet Plan, who charge half! Only £33 a month. Do not go with Tesco! They are profiteers who only care about filling their own pockets....
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Virgin Media Insurance

Latest insurance review by James: I've got a mobile Samsung Galaxy Ace II from Virgin on a 24 month contract. Within two months my phone was stolen or lost. Couldn't prove it was stolen - rang Virgin to tell them. They cancelled the SIM card and gave me the number of the insurance firm. I rang them and they blocked the phone on 26th of March. They sent me insurance forms and told me if I took them to nearest store that I could fill the forms in and they would fax them back. As I needed photo ID when I got to the store the Virgin rep said no way could he do that, was very abrupt when I explained. Again, he more or less said tough s***. This was on the 6th April. As I was waiting this long for the forms to come - 20 mile journey wasted and £10 in rail fares. When I got home rang Virgin to complain - what a fiasco - call centre from India - couldn't understand a word she was saying - asked to be put through to disconnections - finally put through to someone who spoke English and told her what happened and she said she wou...
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Insurance Company Ranking

vodafone insurance



 
 
 
 
 
 
 

Latest insurance review by Antonia: Lovely to see Vodafone taking so much time on their F1 sponsorships but beware if you actually want the company to offer a mobile phone service then they don't care!!! Do not bother with Vodafone Business Insurance it is a waste of time. Orange offer immediate replacement if the phone is broken. Vodafone have taken two weeks to sort out my broken phone and have pushed me from pillar to post in trying to get a simple answer. Customer Service has been a major fail. Where other companies say "No Problem Sir/Madam" Vodafone seems to have a policy of the "customers is always in the wrong" and they seem to try to cut corners and offer the poorest service the can get away with. The insurance is run by an external company who have no procedure for complaints - apparently. The repairs are done - guess what - by an external company who you cannot speak with. If Lewis Hamilton got this sort of service he wouldn't get out of the pits. Perhaps if you spent more time on your customers and less time...
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Zurich

Latest insurance review by Kate: Tripinsurance.ru ( Zurich) made the buying policy very easy and informative with choice of different programs. Thankfully did not have to use the policy....