Which are the best insurance companies in the UK?

With InsureClever you can find out. We are a non-profit organisation providing consumer ratings for insurance companies and related services to help people when researching policies and claims. You can see the top ten rated firms in the table below or scroll down to view alphabetically.

You can also locate insurance reviews by using the above drop-down list. It doesn't take long to write a review and it helps other people if they can see real examples of good, bad or indifferent customer service from insurers and support firms, written by ordinary people in their own words. Please check out our terms of use before submitting a review.

Rank Name Rating Info
HiscoxReview

John Lewis InsuranceReview

Friends LifeReview

Tesco InsuranceReview

PetplanReview

Vodafone InsuranceReview

AvivaReview

RAC InsuranceReview

AXA InsuranceReview

Halifax InsuranceReview

Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

AA insurance / The AA

Latest insurance review by Pamela: I've just switched from Sheilas Wheels to AA for car insurance. I found the customer service person I dealt with considerate, informative and helpful. The AA saved me £62 on my annual car payments and gave me 12 months breakdown cover. They were a pleasure to deal with....
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Insurance Company Ranking

Example page from Adelaide Insurance Services website

Latest insurance review by Malachi: I decided to switch insurers after having my premiums go up steadily for the last three years. I got various online quotes and then called Adelaide as I'm an HGV driver and they specialise in this type of insurance. They offered to beat the online quotes by £25, and didn't have a problem with a past claim I made. My only gripe is that I needed documents by post so I could keep in my cab and asked for this a couple of times but only got an email copy of them. I'm a bit annoyed that I've had to keep calling about this, which worries me a bit about what would happen if something went wrong with a claim....
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Insurance Company Ranking

Admiral

Latest insurance review by Bish: Gave me too much hassle and stress. Took 1 and half year to settle one claim. To start with, I paid excess of £400 as the car was a write off. It was a big headache as the communication was very poor. When I Forgot about it, I got email from them saying my claim is settled and it wont effect my no claim bonus, so I called back to ask for the access which i clearly deserved. But it is not straight forward either as they said I have to go through legal process and get Admiral law involved with and do more paperwork and questions. I was on the phone for more than half hour talking about the details which I already gave to admiral over a year ago. At the end I decided to accept the loss and not go through the stress again. I am sure they will share/sell the third party contact details and I will get cold calls from many companies who wants a piece of the pie. It is a good company and good value until you make a claim. I am sure most insurance company is like that, when they are receiving m...
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Insurance Company Ranking

Aegon

 

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Insurance Company Ranking

Example page from Ageas website

Latest insurance review by Paul: Abysmal company who breached very specific terms of their motor policy, sent my vehicle to a repairer who should never have worked on my vehicle, bodged repairs, lied to me about parts fitted. Complain handling at Ageas was truly awful and they failed to recognise the pain and additional costs incurred by me. Washed their hands of giving any reasonable recompense and forced me to pursue my complain via The Financial Ombudsman. Ombudsman found in my favour although their adjudication was pathetic recompense and I continue to fight for my basic rights. Financial Services is a disgusting mess in the UK, largely marketed as a confuseopoly with poor senior management....
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Example page from Allianz website

Latest insurance review by Liz Kelly: Please, please be careful if you are considering insuring with, or have the misfortune of having to deal with Allianz. I could never have believed that such incompetence and poor service could exist from an insurer. They have caused me months of undue stress due to them not cashing cheques issued to them, refusing to communicate and then totally out of the blue issuing me with a CCJ because they are too incompetent to cash cheques that had been repeatedly sent to them! Please avoid at all costs, unless you want to spend an awful amount of time complaining about them to the FSO!...
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Insurance Company Ranking

Animal Friends



 
 
 
 
 
 
 

Latest insurance review by Sue Allery: I have had an appalling experience with this company. They will do ANYTHING to evade paying out. We lost our dog on 10 February 2016 due to a neurological condition that resulted in our old boy (12 year old Labrador) having to be PTS. He was in so much pain that even morphine wasn't working. We paid the bill and put in a claim form to Animal Friends to claim the monies back. The responded by saying that he wasn't covered for bone disease (he suffered from arthritis). My vet sent them a letter to this effect, which they ignored. I emailed them to ask for the courtesy of a response telling them that our dog was exempt from bone disease - he was covered for everything else. They now tell me that it will take a minimum of eight weeks to review!!!!!! They are dishonest, shifty and should be avoided at all costs....
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Insurance Company Ranking

Argos Insurance

 

Latest insurance review by Debbie: Just had my pet insurance renewal through and it has increased by 50%! It was £26 per month last year & is rising to £39 per month! I have never made a claim on the policy & I also have 2 pets insured with Argos. I have been a policy holder with them for the last 6 years and as far as I can see, there is no benefit for customer loyalty....
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Aviva



 
 
 
 
 
 
 

Latest insurance review by mike weaver: Since 2001 I have had the ground floor of my property replaced three times due to shoddy workmanship and now in 2016 the total ground floor area will have to be replaced yet again because the work was again sub standard and shoddy. Aviva have been involved at director level from the outset totally disregarding my evidence........ They join forces with the loss adjusters to insure costs are kept to a minimum in my case Cunningham Lindsey who were willing partners.When it reaches a stage that only legal action can resolve matters they totally ignore you in the knowledge that it will cost a huge amount to take them to court. I have all the documentary evidence to support every aspect of the claims I have made and can provide it if required. The most disturbing aspect was the FOS were acting with the insurers and not in any way impartial as they should have been....
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Axa insurance



 
 
 
 
 
 
 

Latest insurance review by norfolkgal: I have had pet insurance for year with these people and never claimed, yet the premium leapt up this year. Ok, I have a claim to make. They were obstructive to start with. Overcame that. They send me an email about my claim in which they make an error. So I ring the call centre - before I say a word, I can tell the girl is in a stroppy, irritable mood. All, the way through our conversation, which I kept on a friendly level, she was odd - almost like she was wanting an argument. It was very strange. I was held on the phone for two lots of about 5 minutes. She gave very bad impression of the company....
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Barclays Insurance

Latest insurance review by Mrs S Tidy: Insured my sons phone for him as he's a typical teenager with an expensive iPhone 6. He went to a Theme Park with friends and dropped his phone on the ground which smashed the screen very badly. I eventually got him to part with it and sent it off to LSG via Barclays . I filled in the check boxes accurately as a few things had started to go wrong since it smashed. I sent if off registered post on the Monday which I was able to track. I phoned to see if they could tell me roughly how long it would be . The lady was very helpful and gave me an estimated time but made no promises. I had an email to say it would be delivered by DPD on the Friday with regular updates and a link to show the drivers estimated delivery time. Great service ! phone sent Monday and delivered back Friday of the same week , looking new and working excellently. One happy Teenager. Would definitely use this service again....
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Budget

Latest insurance review by Catherine: I have been very disappointed with Budget insurance: they charge £30 for any change in policy details and when the highways agency claimed thousands when collided into a road side and had to make a claim, Budget provided no courtesy car unless we went through their garage. Tried to temporarily insure on another car but they do not do that, so we had to fork out for temporary car insurance. To make matters worse, they had increased my premium before I made the claim. In summary: bad policies and bad customer service from Budget caused major disruption to my life. People should avoid like the plague....
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Example page from Chaucer Direct website

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Churchill

Latest insurance review by CP: Appalling, uncaring service. Not adverse to hanging up on customer's phone calls either!!! Penny pinching, bordering on dangerous practice. Will NEVER use Churchill again for any type of insurance and have advised all friends and family never to consider them!!...
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Co-operative



 
 
 
 
 
 
 

Latest insurance review by Kati: Hi I have car insurance with Co-op with break down recovery. Weeks ago, I had a flat tyre and I did not have the spare one. When I called them, they told me , they will charge £50-£80 to fix it. When I complained, they said, in your contract you have mentioned , you have a spare tyre. I got the insurance on line and there was not anything about the spare wheel. I sent letter to them to cancel my break down service and refund my money. They said in the booklet we sent you(small print), it says repair without spare wheel is not covered so we do not refund your money... I am very disappointed as they were not honest on their website. There is nothing about spare wheel on their website. I do not recommend this insurance to anybody....
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Columbus direct

Latest insurance review by A White: The point of insurance is that it's a "if the worst happens" safety net. Now, this could be the best insurance in the world but if the company simply do not respond to any e-mails (despite them saying in their correspondence that they will) then... it's really a moot point. They are incredibly hard (seeing as I still haven't had a response then I am being kind) to contact in writing when you need to query or clarify something (so you HAVE it in writing). Good luck cancelling so you make sure that the direct debit doesn't come out. Very disappointing because good customer service isn't rocket science. It's just common sense....
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Diamond Insurance

Latest insurance review by MICHAEL L PRYKE: Renewal notification has come through, but jumped 30% and their "auto renewal ' and difficult to get hold of. Just cancelled my credit card so that"ll stop em from grabbing my hard earned 'without permission". auto renewal is a license to steal money from customers, it should be outlawed. Bump up your insurance, then don't even discuss why, very unprofessional outfit....
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Direct Accident Management



 
 
 
 
 
 
 

Latest insurance review by Jason P: I was recommended to Accident Direct from a local car garage where someone I know had a door panel beated and repaired. The garages work together with Direct Line, I am sure there is some kind of kick back - they assure you not to worry about anything including costs, then then lumber you with a car hire at an extortion rate - mine was around £300 A DAY...yes a A DAY!!....the same car was worth in the region of £15,000....my courtesy car bill amounted to about £8,000 in total.... Armstrongs solicitors then got involved requesting for bank statements, employer info, credit cards etc....why was this not mentioned initially? Now they are claiming that if I don't provide statements I am liable for their costs and the courtesy car! stay away at all costs....any decent reviews on here I would question as this should be a regulated service, but unfortunately feels like a scam that is still in process. I wish I had read a review like my own before engaging with such rogues....
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Direct Line

Latest insurance review by Aimee Cuthbert: Shocking customer service. Unable to answer any questions of why my insurance was cancelled. Failed to tell me my insurance was cancelled, so was unknowingly, illegally driving my car. Also overcharged me before cancelling the insurance policy and still fighting for a refund. Would 100% not recommend this company....
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E&L | Equine and Livestock

Latest insurance review by Mike Tomlin: Disgusting company that makes huge profits out of animals suffering. They mislead customers about policies and charge outrageous excess fees when your pet reaches a certain age. Any vet will tell you this company is a disgrace. Never ever use this company. Shame on you Equine and Livestock....
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eCar/ eGroup

Latest insurance review by e hodgson: I have waited 13 months so far and still waiting for them to sort my claim when my car was nicked.I have passed on to them all the information the police told me. I have had to call them they have not called me even when I asked them to let me know what was going on all I got was we will do then nothing from them at all. If this is there service to there customers they can keep it...
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ee clone phone

Latest insurance review by Joe keane: Claimed on my clone phone policy and was sent a replacement S5 which was faulty. Contacted them again and they didnt have any S5s in stock after a lot of arguing they agreed to send an S6 which turned up covered in fingerprints and with an old screen protector under the new plastic film this was also faulty. They sell you this all singing and dancing policy but never make it clear that the replacement phone will be a used piece of rubbish . Avoid not worth the money...
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Elephant

Latest insurance review by t mebane: Elephant insurance is the worse. I have got in an accident which wasn’t my fault and they have refused to pay for my damages. They have told me to get my own car fixed. So why do I need them if this is the case? My advice is to stay away from this company....
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Example page from Equity Red Star website

Latest insurance review by susan jones: bought motorhome & grove &dean rescue schedule in sept 2015 ( e.r.s.)first weeks holiday in motorhome to scotland on 6th feb2016 on a single track road off the a712 a deer ran out and i had to break hard to avoid the beast resulting in the drivers side bogged down and leaning dangerously over a grass verge / embankment my wife and i managed to climb out of the drivers side door in total shock thinking how on earth did that happen the weather was blowing a gale and freezing cold rain so i rang my rescue shedule from equity red star to be told i was not covered under the policy ( i had everything other than eu cover ) so was forced to pay 150quid over a very poor signal mobilephione within 15 minutes of calling i had managed to get a signal and rank back the break down people to cancel ( getting out of the situation another story ) was told we would be charge 90 quid now / at least dick turpin had the decency to wear a mask ! spent the holiday a mile from the incident and only re...
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eSure

Latest insurance review by Kayleigh: Terrible!! Do not use!! According to their small print one has to pay to cancel THEIR own insurance. Day light robbery!! Will not be using ever again!...
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Financial Ombudsman

Latest insurance review by John: I wrote to the Financial Ombudsman Service in October 2012 to make a complaint against my insurance company for what I thought were deliberate and unnecessary delays in settling a claim for home buildings insurance. The insurance company had admitted that they were in the wrong and that I had experienced unnecessary delays but stated that they would only pay an amount of compensation that equalled around 2 per cent of the claim, which I disputed as I had spent a lot of time fighting the case. Having looked up what you can do if an insurance company refuses to talk to you about a dispute, I asked the Financial Ombudsman (also known as FSO) to adjudicate. I’m writing the following review to show why, in my opinion, the Ombudsman offes poor service levels and why they are not a decent substitute for legal action. I found them to be over-worked and under-resourced resulting in a terrible standard of service. My score isn’t because the Ombudsman found in favour of the insurance company, but...
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Insurance Company Ranking

Friends Life



 
 
 
 
 
 
 

Latest insurance review by Sandra: Friends Life gave me better cover for critical illness protection than my old policy. However, it did take a long time to get the policy set up due to needing to get a doctors report and then having to have a nurse come and see me....
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Geek Squad

Latest insurance review by user: took out the insurance at carphone warehouse being told I will be fully covered and that a special offer means that instead of paying £15 a month I'll be paying £10. After a good few months my phone was lost. This should be covered. I rang to tell them and got told I'm not covered. Only covered for breakdown. I would give no stars if possible....
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Green Flag

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Halifax Insurance



 
 
 
 
 
 
 

Latest insurance review by time sheppard: Utter waste of money. Useless. Takes ages to complete a claim. Cancel the monthly fees and go with a phone insurer with credibility. Terrible customer service. Leaving get the halifax...
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Hastings Direct

Latest insurance review by michael guest: Totally Shocking experience..., Setting up the policy online is fine, when you come to actually need to claim on your insurance its a different matter. The claim experience is rubbish, I was hit in the rear by a third party in March 2015, its now June 2016 and the straight forward case is still open because Hasting Claims team can't send the correct documents to the third party with the summary of parts required to fix the car. Lucky I did my personal injury with someone else and that was settled 4 months ago. Word of advice if you take insurance out to be cover and think that you might need to claim don't go with these guys you might as well insure yourself third party only and save yourselves some money...
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Example page from Hiscox website



 
 
 
 
 
 
 

Latest insurance review by MICHAEL BISHOP: Hiscox waited until the friday before Christmas to write and tell me they were not renewing my home insurance from 30th December. With two weekends, the Christmas bank holiday and half day Christmas Eve my options for finding replacement cover before the policy expired are extremely limited. Very poor treatment of a loyal customer....
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Homeserve

Latest insurance review by Anna: Great service from Homeserve. Leaking water tank reported and fixed within 3 hours on a Sunday....
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Insurance2go

Latest insurance review by Partho Roy: I am so disappointed with Insurance2go. Want to know the reason? Below in the next paragraph I state why. I purchased a iPhone 6 Plus 64GB from the Apple Store. I insured myself with Insurance2go. 2 months later my phone had been stolen from my pocket by a Romanian guy in Stratford. I phoned insurance2go to make a claim but was told I have to fill out information online. I put in a claim online by providing a CAD number etc and then had been sent an e-mail requesting for this: "Proof of usage for your handset: We require proof from your network that your handset has been used, showing the dates of both first and last use. This documentation will need to contain your IMEI number and details of the last time of use. (Please note, we are unable to accept a phone bill as proof of usage, as this does not document the handset’s unique IMEI reference)”. Not all carriers or if any provide this kind of information as I tried to obtain this from Vodafone. I contacted Vodafone and they told me th...
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InsureandGo

Latest insurance review by Kyle: Anyone using comparison sites to find their travel insurance should be beware of InsureandGo as the chances are that you will not receive a penny should you need to make a claim. I've just received a reply from them having had all of my possessions stolen in Barcelona Airport only to find that InsureandGo will not cover any of the items because the stolen bag was at my feet rather than on my back... Don't use this company for cheap travel insurance as it's practically pointless. You won't be covered for stolen possessions unless you are holding every single one of them and you're mugged in a locked room... I'm sure there's a clause in the policy to get out of that one as well....
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Example page from John Lewis insurance website



 
 
 
 
 
 
 

Latest insurance review by Deborah: John Lewis insurance were fantastic when I had to make a claim for a stolen phone last year....
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Legal and General

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Lloyds Insurance

Latest insurance review by Tim Oliver: I used this for a cracked screen repair on my iPhone. The casing round the screen had also been dented and needed to be replaced for a secure fit to the screen. What they don't make clear up front is that they keep a hold of the phone for at least 3 days once you have sent it at your own expense. My first repair had to be sent back as the casing hadn't been replaced, leaving gaps in the seal around the screen. After I sent it back, it was repaired a second time & sent back to a wrong address. They replaced the casing, this time with a different secondhand case, also scratched and dented, leaving a small gap in the seal at the top of the screen. I complained about an incomplete job and have been told that as the damage is cosmetic they won't do anything more. No apologies. With an excess of £100 for iPhones, i find this service an absolute disgrace. I'm currently taking this to the Financial Ombudsman. Unless you are using this insurance for a replacement I would seriously suggest a...
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LV Liverpool Victoria



 
 
 
 
 
 
 

Latest insurance review by George Bowlt: Insured my property through LV Policy states I have to pay first £1000 of ANY claim for subsidence. When I tried to claim they said only under house covered not part of our drive. Why is it they dont tell you this when applying for PROPERTY cover or tell you this is not property cover but only House cover?...
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Marks and Spencer

Latest insurance review by Beryl Reader.: I phoned them up this morning to cancel my insurance on my Suzuki Vitara.Car is now sold.My husband and I are just going to have one car now.My insurance expires in December.I was informed by a helpful man that the amount to come back was about £88.I was then told that they would be charging me £50 to cancel the insurance.Absolute rip off.When I mentioned this to my husband he stated that when his insurance expires in September on his Honda Civic,he will definately be leaving and going elsewhere for his car insurance.Absolutely outrageous....
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More Than

Latest insurance review by Carole: I made a claim on my pet insurance at the beginning of July. As I had heard nothing I contacted More Than in mid-August to chase this up but was told by More Than that they needed to check some details. Why I hadn't been contacted for this information I don't know, but I was told that it was all fine and that payment would be with me shortly. At the end of August, I contacted them again and was told cheque on its way. Contacted them again 6th Sept to be told they had made an error with the cheque and it hadn't been sent out, told another cheque was being raised, and would be on its way. Guess what.....18th Sept contacted More Than again to be assured cheque would be with me Friday 20th Today!! at the very latest....... Don't think I need to say anymore - still not received cheque. This is beyond a joke, what happened to " we pay out within 7 - 10 days"?...I shall not be recommending More Than or using them again....
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National Accidents Helpline

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Nationwide Insurance

Latest insurance review by susan: Would not use nationwide holiday insurance again. Mother taken ill and in hosptal in Norway. Not helpful. Even worse trying to get a claim form from uk insurance company excuse their printer not working. So long soughting claim out got another bill from Bergen hospital. Never use them again....
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NatWest Insurance



 
 
 
 
 
 
 

Latest insurance review by Rachel: I have a NatWest advantage gold account and it's worth it just for the iPhone insurance. Both myself and my husband have insurance on our joint account. Usually, iPhone insurance is around £12 per phone per month with your phone provider. For the last 10 years I've also used NatWest holiday insurance for the 2 of us and our children....
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NFU Mutual

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Norwich and Peterborough

 

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o2 insure

Latest insurance review by Liv Webster: I've had a problem with my phone and the insurance service I've had isn't very good. I have rang up and its been the same! I pay 34 pound a month for my contract with 9 pounds insurance and my phone is broken and o2 wont sort it out because apparently its been tampered with which is false as the only people that have touched my phone is o2. I have been so annoyed by the rudeness that i have recieved saying my phone has been tampered with because the warranty stickers have been removed but that was because o2 fixed my phone earlier on last year....
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Example page from Petplan website



 
 
 
 
 
 
 

Latest insurance review by Nicole: Do not go with Pet Plan to insure your new pets, they are shockingly slow, bad service, do not keep you in the loop and you have to chase them 5 times in just over a month, with a shocking outcome! After such bad service, with awful excuses of not covering me, they then decided after two reassessments there was a two day break from the breeders cover to me renewing the policy. Even though the breeder bought the policy on the 18th of the month and I called them to renew it on the 17th of the following month. At the same time I also told them that the kitten was showing some signs of illness, which they had asked me to contact my vets to fax over the symptoms, which I did, but they still denied my claim. THEY ARE BAD! UNHELPFUL and you need a lot of time to chase them, week after week, whilst they send the claims for reassessment more than the once because they are doing such an awful job of managing the upkeep of their files....
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Post Office Insurance

Latest insurance review by Claire: £268.52 to cancel my car insurance! Disgusting. I'll never go with the post office again....
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Privilege

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Insurance Company Ranking

Protect your bubble

Latest insurance review by Rina: May 14th: Made a claim for dropped phone. No problems, all documents provided immediately. May 16th: Received email saying documents received, claim approved. Customer Service rep called me directly moments later, confirming a check would be expedited. May 24th: Rude, contradictory Customer Services reps transfer me around endlessly. One says "a phone was sent". One says "we don't have that phone". One says "a check was sent yesterday". One says "a check will be sent next week". One says "I left a message with your daughter" (I don't have a daughter!). Finally I give up, after being told someone is supposed to "call me" on the 28th. So, over two weeks since claim was made and Protectyourbubble is incoherent at best. Here is why I chose protectyourbubble, taken directly from their site: "you don’t have to worry about a costly replacement and can get a replacement phone within 24 hours of your approved claim". Also, you can "check claim status online". Is an insurance company allowed to...
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Prudential Insurance

Latest insurance review by m harmston: When we first contacted the company after a burst pipe they were very helpful and told us to go ahead with repairs and redecorating and to submit our claim including the cost for the plumbing and electrics. The cost came to over £1000 and after a couple of weeks without any reply from the company we again contacted them and they said because the cost had gone over £1000 they were sending out a representative to check out our claim.We said that has we had been told to go ahead with our repairs there would not be a lot to see. Fortunately we had not taken all water damaged goods to the tip so at least they would be able to assess them.The assessor came and to be fair was very helpful,she took photos of the damaged goods,checked the room that had been redecorated and we were then paid out in full.Because of the delays this took a lot longer than it should have done and it made you feel has though they did not believe our claim even though we kept costs down by doing a lot of the work ours...
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RAC Insurance

Latest insurance review by gary cornes: long term, low risk members with low claim history seem to be disadvantaged when it comes to premium charged. Surely an attractive 'no claim bonus' would encourage loyalty and discourage "shopping around for a better deal"...
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Rias

Latest insurance review by Sue cuff: Unresponsive to claims. If you are looking for an insurance company that won't make a drama out of a crisis, this is most definitely not the one for you. We insured with RIAS who brokered it to Aegeas. Our only claim in over 20 years was for a flooded kitchen floor. Aegeas farmed the claim out to Service Master who passed it to PC UK. No one in the chain will take responsibility for the repairs. A representative from Service Master lifted 4 laminate boards, said that there was asbestos under the floor and walked away. The hole that he left is still there nearly 3 weeks later despite numerous calls to Aegeas, in the main their staff are uncooperative, untruthful, unpleasant and unresponsive. This policy was sold as an elderly persons policy. Maybe they find the elderly less able to fight for themselves!...
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RSA echoice / Royal and Sun Alliance

Latest insurance review by Shaun crago: Avoid rsa at all costs,Worst insurance company ever!!! They was happy to take my money for car cover yet after being with them for several years i was involved in a collision(my fault)they never gave me a courtesy car(i was fully comp and entitled to this)was rude throughout all communications,accused me of a fraudulent claim so they did not have to pay me the £3000 they had first of said i would recieve,had me arrested and investigated for fraud,after a 7 months investigation the police said i had not commited any faul play and said what i am saying is true yet rsa still wont pay out..two years this has been going on and i have to now fork out more money for a solicitor to fight for the £3000...absolutly disgusting the way they treat people..there the fraudsters......
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Saga

Latest insurance review by Gary wade: SAGA!!!!...here I am writing this at my wits end...our Boston terrier had an emergency c section earlier in the year.... Almost 2 months after the op she was one day a little lethargic and not herself so we took her to the vets who in turn gave her a thorough examination and prescribed medication. The vet said that it was probably something she had eaten in the garden. So being insured, I went through the claims procedure knowing that you cannot claim for anything to do with pregnancy, which this was not. Saga declined my claim on the basis that they say it was to do with the op 2 months earlier!!! My vet very kindly wrote to confirm that it wasn't....still refused. My vet next very kindly personally called them.... to no avail... Still declined... I just don't get it.....what more can I do... What more proof is required? SAGA insurance...'Shameful And Generally Against.....your claims...'...
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Sainsburys Bank

Latest insurance review by Samantha Lewis: 9 months later, my insurance policy has expired and I still haven't received the insurance, despite letters from Vodafone, police reports, receipt for new phone, countless emails. I would advise not to go with them....
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sheilas wheels

Latest insurance review by DianaAppleton: I read some bad reviews about Sheilas Wheels, especially around their no claims policy but decided to go with them as they were cheap. I should have listened to what the reviews had to say as I got caught out by Sheilas Wheels asking for proof of my no-claims bonus, but not telling me that it couldn't be allocated to another vehicle until I came to make a claim when they used it to dispute the settlement (look this up - it happens often). They charge admin fees for things like changing direct debit details for moving address which incurs an admin charge (about £30) which I also got hit with. Be careful - you get what you pay for!...
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Swiftcover

Latest insurance review by Michael: Just been quoted £128 to change car and address. Swiftcover wouldn't even waive these charges when I could get a whole policy for £250 less than what I paid with a different insurance company. Bye Bye swiftcover hello Esure!...
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Swinton

Latest insurance review by Wayne: The only good thing I can say is that the call centre staff are good, but they limited to what they can do. Other than that poor product offering, I found better and cheaper car insurance elsewhere. The customer is not right and don't expect anything outside the strict limits of what the computer says....
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T-mobile fonesafe

Latest insurance review by Melanie: My husband recieved a letter today from fonesafe regarding changes in his policy. What policy? We have never taken out insurance about a phone. The best part is they have been taking 2 payments a month - payment 1 for £8.99 and payment 2 for £6.99. How can this happen? Customer service are no use - the only thing I can think of was in 2010 I had a T-mobile phone insisted that I did not want cover needless to say fonesafe has ripped my husband off....
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Example page from Tesco Insurance website



 
 
 
 
 
 
 

Latest insurance review by Alex: Paid £66 a month for years for Tesco pet insurance. When it came to the operation my dog had to have to remove a tumour which cost £500, they refused to pay for it which meant I had to. They were very rude when I said this wasn't fair at all and not helpful at all! I cancelled my insurance on the spot and have gone with Pet Plan, who charge half! Only £33 a month. Do not go with Tesco! They are profiteers who only care about filling their own pockets....
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Virgin Media Insurance

Latest insurance review by James: I've got a mobile Samsung Galaxy Ace II from Virgin on a 24 month contract. Within two months my phone was stolen or lost. Couldn't prove it was stolen - rang Virgin to tell them. They cancelled the SIM card and gave me the number of the insurance firm. I rang them and they blocked the phone on 26th of March. They sent me insurance forms and told me if I took them to nearest store that I could fill the forms in and they would fax them back. As I needed photo ID when I got to the store the Virgin rep said no way could he do that, was very abrupt when I explained. Again, he more or less said tough s***. This was on the 6th April. As I was waiting this long for the forms to come - 20 mile journey wasted and £10 in rail fares. When I got home rang Virgin to complain - what a fiasco - call centre from India - couldn't understand a word she was saying - asked to be put through to disconnections - finally put through to someone who spoke English and told her what happened and she said she wou...
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vodafone insurance



 
 
 
 
 
 
 

Latest insurance review by Antonia: Lovely to see Vodafone taking so much time on their F1 sponsorships but beware if you actually want the company to offer a mobile phone service then they don't care!!! Do not bother with Vodafone Business Insurance it is a waste of time. Orange offer immediate replacement if the phone is broken. Vodafone have taken two weeks to sort out my broken phone and have pushed me from pillar to post in trying to get a simple answer. Customer Service has been a major fail. Where other companies say "No Problem Sir/Madam" Vodafone seems to have a policy of the "customers is always in the wrong" and they seem to try to cut corners and offer the poorest service the can get away with. The insurance is run by an external company who have no procedure for complaints - apparently. The repairs are done - guess what - by an external company who you cannot speak with. If Lewis Hamilton got this sort of service he wouldn't get out of the pits. Perhaps if you spent more time on your customers and less time...
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Zurich

Latest insurance review by Kate: Tripinsurance.ru ( Zurich) made the buying policy very easy and informative with choice of different programs. Thankfully did not have to use the policy....