Which are the best insurance companies in the UK?

With InsureClever you can find out. We are a non-profit organisation providing consumer ratings for insurance companies and related services to help people when researching policies and claims. You can see the top ten rated firms in the table below or scroll down to view alphabetically.

You can also locate insurance reviews by using the above drop-down list. It doesn't take long to write a review and it helps other people if they can see real examples of good, bad or indifferent customer service from insurers and support firms, written by ordinary people in their own words. Please check out our terms of use before submitting a review.

Rank Name Rating Info
HiscoxReview

John Lewis InsuranceReview

AvivaReview

Friends LifeReview

Tesco InsuranceReview

PetplanReview

Vodafone InsuranceReview

RAC InsuranceReview

AXA InsuranceReview

Halifax InsuranceReview

Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

AA insurance / The AA

Latest insurance review by Pamela: I've just switched from Sheilas Wheels to AA for car insurance. I found the customer service person I dealt with considerate, informative and helpful. The AA saved me £62 on my annual car payments and gave me 12 months breakdown cover. They were a pleasure to deal with....
Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

Example page from Adelaide Insurance Services website

Latest insurance review by Malachi: I decided to switch insurers after having my premiums go up steadily for the last three years. I got various online quotes and then called Adelaide as I'm an HGV driver and they specialise in this type of insurance. They offered to beat the online quotes by £25, and didn't have a problem with a past claim I made. My only gripe is that I needed documents by post so I could keep in my cab and asked for this a couple of times but only got an email copy of them. I'm a bit annoyed that I've had to keep calling about this, which worries me a bit about what would happen if something went wrong with a claim....
Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

Admiral

Latest insurance review by Richard Miller: I was never offered a courtesy car and after 1 week found out I should have been but because I managed to "borrow" another car to use then was advised that I would not be able to now ! My car has been away for 3 weeks now, whole process has been a complete farce from delayed, late collection to no courtesy car to arranged courtesy car, then delayed again! to compensation agreement of £10 per day, which is an insult, I drive a very expensive car and was offered no courtesy car and as a "sorry" £10 per day. This is a very long story but believe me when I say that my renewal is up in November and I can't wait to go somewhere else! I would never recommend Admiral to anyone, even their complaints dept is inadequate! If there was a "nil" star rating I would have chosen that....
Ratings
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Clarity of policy rules
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Insurance Company Ranking

Aegon

 

Ratings
Value for money
Customer service
Clarity of policy rules
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Insurance Company Ranking

Example page from Ageas website

Latest insurance review by Paul: Abysmal company who breached very specific terms of their motor policy, sent my vehicle to a repairer who should never have worked on my vehicle, bodged repairs, lied to me about parts fitted. Complain handling at Ageas was truly awful and they failed to recognise the pain and additional costs incurred by me. Washed their hands of giving any reasonable recompense and forced me to pursue my complain via The Financial Ombudsman. Ombudsman found in my favour although their adjudication was pathetic recompense and I continue to fight for my basic rights. Financial Services is a disgusting mess in the UK, largely marketed as a confuseopoly with poor senior management....
Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
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Insurance Company Ranking

Example page from Allianz website

Latest insurance review by Liz Kelly: Please, please be careful if you are considering insuring with, or have the misfortune of having to deal with Allianz. I could never have believed that such incompetence and poor service could exist from an insurer. They have caused me months of undue stress due to them not cashing cheques issued to them, refusing to communicate and then totally out of the blue issuing me with a CCJ because they are too incompetent to cash cheques that had been repeatedly sent to them! Please avoid at all costs, unless you want to spend an awful amount of time complaining about them to the FSO!...
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Value for money
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Insurance Company Ranking

Animal Friends



 
 
 
 
 
 
 

Latest insurance review by Sara: Avoid Animal Friends, they're making it up as they go along! Took out insurance, they had to be reminded to send the insurance documents - never a good start. Made a claim for a kitten with a parasitic issue. Animal Friends declined the claim, okay but to add insult to injury they added a disqualification on any future claim pertaining in any way to the digestive system! Complete madness given the condition has no long term effect - shows a lack of medical knowledge! Very poor judgement on AF who are clearly in the habit of covering their bottoms! They're rubbish, those answering the phones sound like school children to boot! Cancelled my insurance with immediate effect....
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Insurance Company Ranking

Argos Insurance

 

Latest insurance review by Debbie: Just had my pet insurance renewal through and it has increased by 50%! It was £26 per month last year & is rising to £39 per month! I have never made a claim on the policy & I also have 2 pets insured with Argos. I have been a policy holder with them for the last 6 years and as far as I can see, there is no benefit for customer loyalty....
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Insurance Company Ranking

Aviva



 
 
 
 
 
 
 

Latest insurance review by Tony: With reference to my recent damage claim with my car, Aviva were prompt in repair arrangements for my car, near to my home, prompt again wth arranging a hire car. Very good service from all, Aviva, Fix Autos Swindon and Enterprise Car Hire....
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Insurance Company Ranking

Axa insurance



 
 
 
 
 
 
 

Latest insurance review by norfolkgal: I have had pet insurance for year with these people and never claimed, yet the premium leapt up this year. Ok, I have a claim to make. They were obstructive to start with. Overcame that. They send me an email about my claim in which they make an error. So I ring the call centre - before I say a word, I can tell the girl is in a stroppy, irritable mood. All, the way through our conversation, which I kept on a friendly level, she was odd - almost like she was wanting an argument. It was very strange. I was held on the phone for two lots of about 5 minutes. She gave very bad impression of the company....
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Insurance Company Ranking

Barclays Insurance

Latest insurance review by Milda: I made a successful claim and it was all fine. However my original phone was handed to the Lost Property Office and I thought that was a great news! I found out that now a legal owner is the insurance company, so they are the ones who can collect the phone and then send it to me. Unfortunately Barclays refused to do that. So they ended up having my phone + £100 from me....
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Insurance Company Ranking

Budget

Latest insurance review by Catherine: I have been very disappointed with Budget insurance: they charge £30 for any change in policy details and when the highways agency claimed thousands when collided into a road side and had to make a claim, Budget provided no courtesy car unless we went through their garage. Tried to temporarily insure on another car but they do not do that, so we had to fork out for temporary car insurance. To make matters worse, they had increased my premium before I made the claim. In summary: bad policies and bad customer service from Budget caused major disruption to my life. People should avoid like the plague....
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Insurance Company Ranking

Example page from Chaucer Direct website

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Churchill

Latest insurance review by CP: Appalling, uncaring service. Not adverse to hanging up on customer's phone calls either!!! Penny pinching, bordering on dangerous practice. Will NEVER use Churchill again for any type of insurance and have advised all friends and family never to consider them!!...
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Insurance Company Ranking

Co-operative



 
 
 
 
 
 
 

Latest insurance review by Simon roberts: I took out a policy for buildins and contents due to an offer of a free karcher window vac being offered. Needless to say claiming the karcher window vac has proved to be extremely difficult and the customer service from the coop is abysmal at best. After reading some of the other comments I can't wait to change insurers. Please avoid this company at all costs....
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Insurance Company Ranking

Columbus direct

Latest insurance review by A White: The point of insurance is that it's a "if the worst happens" safety net. Now, this could be the best insurance in the world but if the company simply do not respond to any e-mails (despite them saying in their correspondence that they will) then... it's really a moot point. They are incredibly hard (seeing as I still haven't had a response then I am being kind) to contact in writing when you need to query or clarify something (so you HAVE it in writing). Good luck cancelling so you make sure that the direct debit doesn't come out. Very disappointing because good customer service isn't rocket science. It's just common sense....
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Insurance Company Ranking

Diamond Insurance

Latest insurance review by Amy Howard: I was unfortunate to be in a collision when I was not long being a diamond customer. From the initial phone call before I had even finished giving an account the claims handler said it was my fault! I tried again to finish what I was saying but the person on the other end of the line was just rude obnoxious and just kept interrupting me. I informed them there was witness in my car and straight away they were dismissive saying that my witness would be biased. I also informed them that ther would also be CCTV supporting my account and gave them the details of where this was, again they were very dismissive saying they would just settle as it would be easier! I provided a detailed written account including pictures from the scene of the collision and disputed the account of a few words given by the other party. I again stressed the CCTV and the witness would support this. Yet again they told me it's not worth fighting it and they would just settle! I requested full details of all document...
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Insurance Company Ranking

Direct Accident Management



 
 
 
 
 
 
 

Latest insurance review by Charles Smith: Value for money scores highly as I did not have to pay a penny and in fact they saved me £500 which I would have paid in excess if I'd gone through my insurance! From start to finish I felt I was in good hands. I was put in a new car (better than my own if I'm honest) and they let me use the garage my family has used for years. My insurance threatened to increase my excess unless I used there own repair centre so it was a no brainer for me. I would def recommend going through direct accident as an alternative to using your insurance company who only seem to want to do what suits them - can't believe some of the reviews on here are about the same company....
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Clarity of policy rules
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Insurance Company Ranking

Direct Line

Latest insurance review by Sandra Leverett: I have received excellent customer service from Direct Line. We are in the process of moving house and have had a period of time when we needed both houses insured. They arranged it very easily with a minimal amount of fuss and at a very reasonable rate. They even extended the period of cover for both for an extra 30 days at no extra charge. They have made insurance cover easy at a time of great stress for us. Regarding their car insurance I am also very impressed. We had a friend looking after our house and pets while we were away for a weekend. With one simple call they put her on our car policy for £3.18!...
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Insurance Company Ranking

E&L | Equine and Livestock

Latest insurance review by SONIA SCOTT: Have had a policy for my dog Madge with this company for over 10 years, upgraded from "Silver" cover to "Gold" in January which increased vet fee cover to £5000. Sadly Madge had to be put to sleep last week following paralysis of her rear legs (cause unknown) so I just called them to cancel the policy only to be told on top of the £85 policy excess I will have to pay 30% of the remainder of the vet bill due to it being a "senior dog policy" - they failed to inform me of this when I increased the cover and never sent me the policy - in addition no payment for death due to the cause not being accidental - actually cause was unknown. This company is disappointing and don't deserve loyal customers or new ones come to that - buyer beware....
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Insurance Company Ranking

eCar/ eGroup

Latest insurance review by e hodgson: I have waited 13 months so far and still waiting for them to sort my claim when my car was nicked.I have passed on to them all the information the police told me. I have had to call them they have not called me even when I asked them to let me know what was going on all I got was we will do then nothing from them at all. If this is there service to there customers they can keep it...
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Insurance Company Ranking

ee clone phone

Latest insurance review by Joe keane: Claimed on my clone phone policy and was sent a replacement S5 which was faulty. Contacted them again and they didnt have any S5s in stock after a lot of arguing they agreed to send an S6 which turned up covered in fingerprints and with an old screen protector under the new plastic film this was also faulty. They sell you this all singing and dancing policy but never make it clear that the replacement phone will be a used piece of rubbish . Avoid not worth the money...
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Insurance Company Ranking

Elephant

Latest insurance review by t mebane: Elephant insurance is the worse. I have got in an accident which wasn’t my fault and they have refused to pay for my damages. They have told me to get my own car fixed. So why do I need them if this is the case? My advice is to stay away from this company....
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Example page from Equity Red Star website

Latest insurance review by Arshid ahmed: What a waste off time. This insurance company is the worst company I have ever dealt with. I had a accident in July still no resolve. Keep being sent around in circles. Inflicted even more damage on my vehicle whilst in there possession. No replys to my emails or calls. DO NOT USE THIS COMPANY!!!!...
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Customer service
Clarity of policy rules
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Insurance Company Ranking

eSure

Latest insurance review by E BALLENTYNE: Do not take any care insurance extras out with this company as I went to cancel my policy as I sold my care and was told it was 135 to cancel because of extras on my policy. This is totally out of order - never again will I get insurance with this company. I can't wait until the renewal of my other car so that I can cancel that....
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Value for money
Customer service
Clarity of policy rules
Claims handling
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Insurance Company Ranking

Financial Ombudsman

Latest insurance review by John: I wrote to the Financial Ombudsman Service in October 2012 to make a complaint against my insurance company for what I thought were deliberate and unnecessary delays in settling a claim for home buildings insurance. The insurance company had admitted that they were in the wrong and that I had experienced unnecessary delays but stated that they would only pay an amount of compensation that equalled around 2 per cent of the claim, which I disputed as I had spent a lot of time fighting the case. Having looked up what you can do if an insurance company refuses to talk to you about a dispute, I asked the Financial Ombudsman (also known as FSO) to adjudicate. I’m writing the following review to show why, in my opinion, the Ombudsman offes poor service levels and why they are not a decent substitute for legal action. I found them to be over-worked and under-resourced resulting in a terrible standard of service. My score isn’t because the Ombudsman found in favour of the insurance company, but...
Ratings
Value for money
Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

Friends Life



 
 
 
 
 
 
 

Latest insurance review by Sandra: Friends Life gave me better cover for critical illness protection than my old policy. However, it did take a long time to get the policy set up due to needing to get a doctors report and then having to have a nurse come and see me....
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Customer service
Clarity of policy rules
Claims handling
Speed of claims resolution
Insurance Company Ranking

Geek Squad

Latest insurance review by user: took out the insurance at carphone warehouse being told I will be fully covered and that a special offer means that instead of paying £15 a month I'll be paying £10. After a good few months my phone was lost. This should be covered. I rang to tell them and got told I'm not covered. Only covered for breakdown. I would give no stars if possible....
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Green Flag

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Halifax Insurance



 
 
 
 
 
 
 

Latest insurance review by James: I had buildings and contents insurance with these fools for 4 years and never made a claim until someone broke into my shed and stole a £650 bike, a £65 strimmer and an £85 tool kit. Halifax disallowed the bike as they said mountain bikes are not covered (?!), disallowed the tool kit as it was mostly a car socket set(?!) but offered to reimburse the strimmer. First, however, they deducted the £50 excess then offered me £15. I wonder what would happen if your house is broke into? Oh, sorry sir, flat screen TV's are not covered; or games consoles or any jewellery that contains gold, silver, platinum, diamonds, rubies, emeralds, sapphires, etc, etc, etc. Waste of money....
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Hastings Direct

Latest insurance review by stuart: AVOID, they charge £35 to make any changes to a policy and when you question this amount are told that it is a non profit making fee(!)...
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Example page from Hiscox website



 
 
 
 
 
 
 

Latest insurance review by MICHAEL BISHOP: Hiscox waited until the friday before Christmas to write and tell me they were not renewing my home insurance from 30th December. With two weekends, the Christmas bank holiday and half day Christmas Eve my options for finding replacement cover before the policy expired are extremely limited. Very poor treatment of a loyal customer....
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Homeserve

Latest insurance review by Anna: Great service from Homeserve. Leaking water tank reported and fixed within 3 hours on a Sunday....
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Insurance2go

Latest insurance review by Partho Roy: I am so disappointed with Insurance2go. Want to know the reason? Below in the next paragraph I state why. I purchased a iPhone 6 Plus 64GB from the Apple Store. I insured myself with Insurance2go. 2 months later my phone had been stolen from my pocket by a Romanian guy in Stratford. I phoned insurance2go to make a claim but was told I have to fill out information online. I put in a claim online by providing a CAD number etc and then had been sent an e-mail requesting for this: "Proof of usage for your handset: We require proof from your network that your handset has been used, showing the dates of both first and last use. This documentation will need to contain your IMEI number and details of the last time of use. (Please note, we are unable to accept a phone bill as proof of usage, as this does not document the handset’s unique IMEI reference)”. Not all carriers or if any provide this kind of information as I tried to obtain this from Vodafone. I contacted Vodafone and they told me th...
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InsureandGo

Latest insurance review by Kyle: Anyone using comparison sites to find their travel insurance should be beware of InsureandGo as the chances are that you will not receive a penny should you need to make a claim. I've just received a reply from them having had all of my possessions stolen in Barcelona Airport only to find that InsureandGo will not cover any of the items because the stolen bag was at my feet rather than on my back... Don't use this company for cheap travel insurance as it's practically pointless. You won't be covered for stolen possessions unless you are holding every single one of them and you're mugged in a locked room... I'm sure there's a clause in the policy to get out of that one as well....
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Example page from John Lewis insurance website



 
 
 
 
 
 
 

Latest insurance review by Deborah: John Lewis insurance were fantastic when I had to make a claim for a stolen phone last year....
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Legal and General

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Insurance Company Ranking

Lloyds Insurance

Latest insurance review by Philip baddeley: I would never use this company again. I had a car insurance quote and that should have been it. There were queries about my no claim discount, saying i had an accident on a specif month when i didn't. I found the next best insurance company which was the Halifax Bank. I then tried to get my money back, what a laugh. I was first put through to another insurance company, passed back to lloyds, then passed to home insurance, then passed to someone who hadn't got a clue what he was talking about, then passed back to customer services when i said i want to complain, i was told there isnt a complaints dept. Then i was finally passed to someone who knew what to do and dealt with my problem in 2 minutes. USE AT YOUR OWN RISK. Should be a health warning using this company my blood pressure is sky high....
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Insurance Company Ranking

LV Liverpool Victoria



 
 
 
 
 
 
 

Latest insurance review by Alan Considine: Having an appalling time with LV. Had a minor damage only collision on a Supermarket Car Park. Not only did they fail to keep to their own timescales on several occasions, for which they apologised, and offer a nominal amount of compensation to make up for a few hours of unnecessary phone calls, but then they moved me on to their Engineering department, and have refused most of the Claim. They are saying that damage was not down to the collision, when it was, and they are also telling the garage that their estimates are too much. Then they tell me to make further claims, knowing that instead of one 'voluntary excess' being invoked, there would be two or three, meaning that they wouldn't have to pay me for the repairs. I am now at the Financial Ombudsman, and disgusted with LV....
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Marks and Spencer

Latest insurance review by Barry B.: I had a problem a couple of months ago when I found out that I didn't have car insurance for two weeks as M&S cancelled the policy for a missed payment even though I pay by direct debit. My bank missed a payment as I was overdrawn and M&S claim to have written to me to ask for payment but I didn't receive the letter. The first I heard of it was when they wrote to me to tell me that the policy was cancelled. I got this letter and called in to the customer service team to make a payment and was told that they had actually cancelled my policy two weeks previously so I had been driving around without insurance! They reactivated as soon as I made a payment but what if there had been an accident? I think a firm like this should give you more time and make more of an effort to get hold of you before canceling. To make matters worse, I tried to stop the policy this month but found that it had automatically renewed and I'd have to pay the rest of the year to get out of it! I've looked o...
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More Than

Latest insurance review by Carole: I made a claim on my pet insurance at the beginning of July. As I had heard nothing I contacted More Than in mid-August to chase this up but was told by More Than that they needed to check some details. Why I hadn't been contacted for this information I don't know, but I was told that it was all fine and that payment would be with me shortly. At the end of August, I contacted them again and was told cheque on its way. Contacted them again 6th Sept to be told they had made an error with the cheque and it hadn't been sent out, told another cheque was being raised, and would be on its way. Guess what.....18th Sept contacted More Than again to be assured cheque would be with me Friday 20th Today!! at the very latest....... Don't think I need to say anymore - still not received cheque. This is beyond a joke, what happened to " we pay out within 7 - 10 days"?...I shall not be recommending More Than or using them again....
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National Accidents Helpline

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Nationwide Insurance

Latest insurance review by susan: Would not use nationwide holiday insurance again. Mother taken ill and in hosptal in Norway. Not helpful. Even worse trying to get a claim form from uk insurance company excuse their printer not working. So long soughting claim out got another bill from Bergen hospital. Never use them again....
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NatWest Insurance



 
 
 
 
 
 
 

Latest insurance review by Rachel: I have a NatWest advantage gold account and it's worth it just for the iPhone insurance. Both myself and my husband have insurance on our joint account. Usually, iPhone insurance is around £12 per phone per month with your phone provider. For the last 10 years I've also used NatWest holiday insurance for the 2 of us and our children....
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NFU Mutual

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Norwich and Peterborough

 

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o2 insure

Latest insurance review by Liv Webster: I've had a problem with my phone and the insurance service I've had isn't very good. I have rang up and its been the same! I pay 34 pound a month for my contract with 9 pounds insurance and my phone is broken and o2 wont sort it out because apparently its been tampered with which is false as the only people that have touched my phone is o2. I have been so annoyed by the rudeness that i have recieved saying my phone has been tampered with because the warranty stickers have been removed but that was because o2 fixed my phone earlier on last year....
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Example page from Petplan website



 
 
 
 
 
 
 

Latest insurance review by Nicole: Do not go with Pet Plan to insure your new pets, they are shockingly slow, bad service, do not keep you in the loop and you have to chase them 5 times in just over a month, with a shocking outcome! After such bad service, with awful excuses of not covering me, they then decided after two reassessments there was a two day break from the breeders cover to me renewing the policy. Even though the breeder bought the policy on the 18th of the month and I called them to renew it on the 17th of the following month. At the same time I also told them that the kitten was showing some signs of illness, which they had asked me to contact my vets to fax over the symptoms, which I did, but they still denied my claim. THEY ARE BAD! UNHELPFUL and you need a lot of time to chase them, week after week, whilst they send the claims for reassessment more than the once because they are doing such an awful job of managing the upkeep of their files....
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Insurance Company Ranking

Post Office Insurance

Latest insurance review by Claire: £268.52 to cancel my car insurance! Disgusting. I'll never go with the post office again....
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Insurance Company Ranking

Privilege

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Insurance Company Ranking

Protect your bubble

Latest insurance review by Rina: May 14th: Made a claim for dropped phone. No problems, all documents provided immediately. May 16th: Received email saying documents received, claim approved. Customer Service rep called me directly moments later, confirming a check would be expedited. May 24th: Rude, contradictory Customer Services reps transfer me around endlessly. One says "a phone was sent". One says "we don't have that phone". One says "a check was sent yesterday". One says "a check will be sent next week". One says "I left a message with your daughter" (I don't have a daughter!). Finally I give up, after being told someone is supposed to "call me" on the 28th. So, over two weeks since claim was made and Protectyourbubble is incoherent at best. Here is why I chose protectyourbubble, taken directly from their site: "you don’t have to worry about a costly replacement and can get a replacement phone within 24 hours of your approved claim". Also, you can "check claim status online". Is an insurance company allowed to...
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Insurance Company Ranking

Prudential Insurance

Latest insurance review by m harmston: When we first contacted the company after a burst pipe they were very helpful and told us to go ahead with repairs and redecorating and to submit our claim including the cost for the plumbing and electrics. The cost came to over £1000 and after a couple of weeks without any reply from the company we again contacted them and they said because the cost had gone over £1000 they were sending out a representative to check out our claim.We said that has we had been told to go ahead with our repairs there would not be a lot to see. Fortunately we had not taken all water damaged goods to the tip so at least they would be able to assess them.The assessor came and to be fair was very helpful,she took photos of the damaged goods,checked the room that had been redecorated and we were then paid out in full.Because of the delays this took a lot longer than it should have done and it made you feel has though they did not believe our claim even though we kept costs down by doing a lot of the work ours...
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RAC Insurance

Latest insurance review by gary cornes: long term, low risk members with low claim history seem to be disadvantaged when it comes to premium charged. Surely an attractive 'no claim bonus' would encourage loyalty and discourage "shopping around for a better deal"...
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Rias

Latest insurance review by Sue cuff: Unresponsive to claims. If you are looking for an insurance company that won't make a drama out of a crisis, this is most definitely not the one for you. We insured with RIAS who brokered it to Aegeas. Our only claim in over 20 years was for a flooded kitchen floor. Aegeas farmed the claim out to Service Master who passed it to PC UK. No one in the chain will take responsibility for the repairs. A representative from Service Master lifted 4 laminate boards, said that there was asbestos under the floor and walked away. The hole that he left is still there nearly 3 weeks later despite numerous calls to Aegeas, in the main their staff are uncooperative, untruthful, unpleasant and unresponsive. This policy was sold as an elderly persons policy. Maybe they find the elderly less able to fight for themselves!...
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RSA echoice / Royal and Sun Alliance

Latest insurance review by Shaun crago: Avoid rsa at all costs,Worst insurance company ever!!! They was happy to take my money for car cover yet after being with them for several years i was involved in a collision(my fault)they never gave me a courtesy car(i was fully comp and entitled to this)was rude throughout all communications,accused me of a fraudulent claim so they did not have to pay me the £3000 they had first of said i would recieve,had me arrested and investigated for fraud,after a 7 months investigation the police said i had not commited any faul play and said what i am saying is true yet rsa still wont pay out..two years this has been going on and i have to now fork out more money for a solicitor to fight for the £3000...absolutly disgusting the way they treat people..there the fraudsters......
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Saga

Latest insurance review by Gary wade: SAGA!!!!...here I am writing this at my wits end...our Boston terrier had an emergency c section earlier in the year.... Almost 2 months after the op she was one day a little lethargic and not herself so we took her to the vets who in turn gave her a thorough examination and prescribed medication. The vet said that it was probably something she had eaten in the garden. So being insured, I went through the claims procedure knowing that you cannot claim for anything to do with pregnancy, which this was not. Saga declined my claim on the basis that they say it was to do with the op 2 months earlier!!! My vet very kindly wrote to confirm that it wasn't....still refused. My vet next very kindly personally called them.... to no avail... Still declined... I just don't get it.....what more can I do... What more proof is required? SAGA insurance...'Shameful And Generally Against.....your claims...'...
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Sainsburys Bank

Latest insurance review by Samantha Lewis: 9 months later, my insurance policy has expired and I still haven't received the insurance, despite letters from Vodafone, police reports, receipt for new phone, countless emails. I would advise not to go with them....
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sheilas wheels

Latest insurance review by DianaAppleton: I read some bad reviews about Sheilas Wheels, especially around their no claims policy but decided to go with them as they were cheap. I should have listened to what the reviews had to say as I got caught out by Sheilas Wheels asking for proof of my no-claims bonus, but not telling me that it couldn't be allocated to another vehicle until I came to make a claim when they used it to dispute the settlement (look this up - it happens often). They charge admin fees for things like changing direct debit details for moving address which incurs an admin charge (about £30) which I also got hit with. Be careful - you get what you pay for!...
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Swiftcover

Latest insurance review by Michael: Just been quoted £128 to change car and address. Swiftcover wouldn't even waive these charges when I could get a whole policy for £250 less than what I paid with a different insurance company. Bye Bye swiftcover hello Esure!...
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Swinton

Latest insurance review by Wayne: The only good thing I can say is that the call centre staff are good, but they limited to what they can do. Other than that poor product offering, I found better and cheaper car insurance elsewhere. The customer is not right and don't expect anything outside the strict limits of what the computer says....
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T-mobile fonesafe

Latest insurance review by Melanie: My husband recieved a letter today from fonesafe regarding changes in his policy. What policy? We have never taken out insurance about a phone. The best part is they have been taking 2 payments a month - payment 1 for £8.99 and payment 2 for £6.99. How can this happen? Customer service are no use - the only thing I can think of was in 2010 I had a T-mobile phone insisted that I did not want cover needless to say fonesafe has ripped my husband off....
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Example page from Tesco Insurance website



 
 
 
 
 
 
 

Latest insurance review by Alex: Paid £66 a month for years for Tesco pet insurance. When it came to the operation my dog had to have to remove a tumour which cost £500, they refused to pay for it which meant I had to. They were very rude when I said this wasn't fair at all and not helpful at all! I cancelled my insurance on the spot and have gone with Pet Plan, who charge half! Only £33 a month. Do not go with Tesco! They are profiteers who only care about filling their own pockets....
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Virgin Media Insurance

Latest insurance review by James: I've got a mobile Samsung Galaxy Ace II from Virgin on a 24 month contract. Within two months my phone was stolen or lost. Couldn't prove it was stolen - rang Virgin to tell them. They cancelled the SIM card and gave me the number of the insurance firm. I rang them and they blocked the phone on 26th of March. They sent me insurance forms and told me if I took them to nearest store that I could fill the forms in and they would fax them back. As I needed photo ID when I got to the store the Virgin rep said no way could he do that, was very abrupt when I explained. Again, he more or less said tough s***. This was on the 6th April. As I was waiting this long for the forms to come - 20 mile journey wasted and £10 in rail fares. When I got home rang Virgin to complain - what a fiasco - call centre from India - couldn't understand a word she was saying - asked to be put through to disconnections - finally put through to someone who spoke English and told her what happened and she said she wou...
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vodafone insurance



 
 
 
 
 
 
 

Latest insurance review by Antonia: Lovely to see Vodafone taking so much time on their F1 sponsorships but beware if you actually want the company to offer a mobile phone service then they don't care!!! Do not bother with Vodafone Business Insurance it is a waste of time. Orange offer immediate replacement if the phone is broken. Vodafone have taken two weeks to sort out my broken phone and have pushed me from pillar to post in trying to get a simple answer. Customer Service has been a major fail. Where other companies say "No Problem Sir/Madam" Vodafone seems to have a policy of the "customers is always in the wrong" and they seem to try to cut corners and offer the poorest service the can get away with. The insurance is run by an external company who have no procedure for complaints - apparently. The repairs are done - guess what - by an external company who you cannot speak with. If Lewis Hamilton got this sort of service he wouldn't get out of the pits. Perhaps if you spent more time on your customers and less time...
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Zurich

Latest insurance review by Kate: Tripinsurance.ru ( Zurich) made the buying policy very easy and informative with choice of different programs. Thankfully did not have to use the policy....